ISMAEL CABALLERO

-Lead store operations and drive performance by integrating brand values and ensuring exceptional customer service.
- Train and mentor staff, using company programs to enhance service and sales processes.
- Analyze financial data to recommend improvements for profitability and achieve top performance in NPS, sales, customer count, and profitability.
- Recruit and manage high-caliber staff, forecast staffing needs, and handle administrative tasks such as payroll and inventory management.
- Ensure adherence to safety programs and regulatory standards; conduct monthly safety inspections.
- Foster optometric partnerships and maintain a positive, safe work environment.
- Oversee store appearance and execute visual directives to convey a consistent company message.

-Lead store talent acquisition and talent development initiatives, including direct recruiting efforts, collaboration with the Recruiting Department, and implementation of training programs for new team members.
-Cultivate strong partnerships with clinical services to enhance overall service delivery and customer experience in optical care.

-Analyze daily, weekly, monthly, and quarterly reports to monitor staff performance and ensure alignment with organizational goals in the optical industry.

-Identify developmental needs of team members and provide coaching, mentoring, and support to facilitate skill enhancement and professional growth in optical services.

-Serving as the District Trainer for all new Store Managers.

-Provided strategic oversight, ensuring adherence to organizational policies and procedures.

-Implemented comprehensive coaching and mentoring programs to foster the professional development of staff, including new employee onboarding, and career advancement initiatives.
-Fostered a culture of empowerment and accountability, encouraging employees to take ownership of their roles and responsibilities, while providing guidance and support as needed.
-Managed the full spectrum of recruitment activities in collaboration with Human Resources, including interviewing, selection, and onboarding, to ensure alignment with organizational objectives.
-Cultivated and maintained strong professional relationships with customers, promptly addressing inquiries and concerns related to account activity, tag fulfillment, and resolution of standard violations.
-Ensured compliance with PCI standards for payment processing, conducted payment reconciliations, and managed inventory efficiently. Maintained expert knowledge of HCTRA products and services.

-Fostered an inclusive environment, promoting diversity and respect among team members.
-Executed problem resolution procedures swiftly, ensuring customer satisfaction.
-Maintained unwavering integrity and professionalism in all interactions.
Provided exceptional customer service, processing transactions accurately and courteously.
-Engaged customers actively, understanding their needs and offering appropriate solutions.
-Proactively referred customers to meet their financial needs.
-Educated customers on self-service options, enhancing banking experience.
-Mitigated operational risks by adhering to policies and procedures.
-Managed cash drawer responsibilities with precision.