Diana Ruiz
Houston,TX
Summary
Customer service and administrative professional with 15 years of experience in logistics, sales, child care, restaurant, and laboratory settings. Bilingual in Spanish and English, with strong problem-solving, organizational, and customer satisfaction skills. Additional training in medical assistance, phlebotomy, and EKG enhances healthcare support capabilities and safety awareness.
Overview
13
13
years of professional experience
Work History
Teacher Pk-3
Spanish School House
Pearland, Texas
08.2025 - 03.2026
- Designed engaging, play-based Spanish lessons to captivate three-year-olds' attention and promote early language learning.
- Introduced foundational vocabulary, including greetings, colors, shapes, and numbers, to build essential language skills for young learners.
- Facilitated Spanish language exposure for young children through interactive play and songs to enhance language acquisition and cultural awareness.
Administrator Assistant
Ups Transportation
Woodbridge, New Jersey
06.2024 - 04.2025
- Coordinated administrative and operational activities, ensuring accurate documentation for streamlined processes.
- Processed invoices and managed vendor communications, contributing to timely payments and positive vendor relationships.
- Facilitated interdepartmental communication to align project goals and enhance collaboration.
Customer Service, Part-Time
FedEx
Houston, Texas
03.2022 - 04.2024
- Supported customers with ordering, billing, and troubleshooting to resolve issues promptly.
- Verified documentation and processed customer requests with attention to detail.
- Informed customers about order status and addressed pending information.
Child Care Provider
Casa de Encuentro
Houston, Texas
02.2021 - 01.2022
- Developed and implemented age-appropriate activities to enhance children's emotional growth.
- Oversaw daily activities for children, ensuring a safe and stimulating environment.
- Engaged with parents to provide updates on children's progress and behavior.
Customer Service
Cameo Novelty & Promotions
Hillside, New Jersey
01.2015 - 12.2020
- Analyzed customer needs to resolve ordering and payment issues, enhancing customer satisfaction and retention.
- Processed orders, verified product details, and communicated order information to ensure accurate and timely deliveries.
- Assisted in developing graphic designs that effectively showcased company products and attracted customer interest.
Waitress
La Cantera Restaurant
Elizabeth, New Jersey
03.2014 - 12.2014
- Took orders for food and drinks and delivered them to guests.
- Resolved customer complaints with professionalism and courtesy.
- Assisted in training new staff on restaurant procedures and menu items.
Laboratory Quality Control
JVM sales
Linden, New Jersey
01.2013 - 02.2014
- Monitored quality control processes to ensure that all products meet required standards before release into production environment.
- Maintained strict adherence to laboratory quality control and assurance measures, reducing error rates significantly.
- Performed quality control checks on laboratory equipment and instruments.
Education
Medical Assistant/ Phlebotomy/ EKG -
Finlay Training Institute
Houston, TX01-2026
CPR/AED -
Elite Education Enterprises
Houston, TX08-2025
GED -
Texas Education Agency
Texas01-2021
Some College (No Degree) -
San Jacinto College
Pasadena, TXSkills
- Early childhood development
- Lesson planning
- Classroom management
- Educational resource creation
- Childcare & activity Planning
- Bilingual Spanish English
- Customer service
- Administrative support
- Problem resolution
- Teamwork and collaboration
- First Aid/CPR
- Quality control
Timeline
Teacher Pk-3
Spanish School House
08.2025 - 03.2026
Administrator Assistant
Ups Transportation
06.2024 - 04.2025
Customer Service, Part-Time
FedEx
03.2022 - 04.2024
Child Care Provider
Casa de Encuentro
02.2021 - 01.2022
Customer Service
Cameo Novelty & Promotions
01.2015 - 12.2020
Waitress
La Cantera Restaurant
03.2014 - 12.2014
Laboratory Quality Control
JVM sales
01.2013 - 02.2014
Medical Assistant/ Phlebotomy/ EKG -
Finlay Training Institute
CPR/AED -
Elite Education Enterprises
GED -
Texas Education Agency
Some College (No Degree) -
San Jacinto College