Ismael Crespo
New York,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Seeking full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Chief Executive Officer's Executive Assistant
Cayuga Centers
08.2022 - Current
- Developed and maintained operational overview of Cayuga Centers, including programs, support functions, and overall operations
- Provided high-level administrative support, handling tasks with utmost confidentiality and sensitivity
- Liaised with Board Members and committees to prepare meeting materials, and maintain the Board portal.
- Managed CEO's calendar, scheduling meetings and events, ensuring seamless communication and availability
- Supervised Fundraising Specialist and Grants Project Manager, ensuring smooth operation of routine initiatives and escalating critical matters to the CEO
- Executed project management for multiple initiatives and collaborated with the Communications Department on internal communication and staff recognition projects
- Arranged and coordinated travel and lodging for the CEO, family, Board members, and staff, scheduling program visits, meetings with funders, and event planning
- Organized, coordinated, and hosted agency events, gatherings, and celebrations in partnership with committees and designated staff
- Screened and processed correspondence and reports, prepared expense reports, and managed timecard submission and PTO requests for the CEO's direct reports
- Earned and maintained Notary Public certification to notarize documents as needed
- Drove the CEO and accompanied on intra-agency trips, ensuring comprehensive travel and meeting support
- Keywords: Executive Assistance, Confidential Administrative Support, Board Liaison, Calendar Management, Travel Coordination, Project Management, Staff Supervision, Event Planning
Youth Transportation Specialist
Cayuga Centers
07.2018 - 08.2022
- Conducted reunification and hand-off procedures with sponsors when escorting youth to designated locations
- Navigated efficiently through airports, train stations, and other modes of transportation to ensure timely travel
- Communicated effectively with children, foster parents, Federal Officers, and sponsors to facilitate a smooth transition process
- Managed last-minute travel arrangements in coordination with the finance department during delays or cancellations
- Accompanied youth to appointments and assisted with intake procedures as needed
- Keywords: Youth Services, Transportation Coordination, Effective Communication, Logistics Management, Foster Care, Travel Arrangements
Benefits Representative
National Income Life Insurance Company
03.2016 - 08.2018
- Sold customized life insurance policies to businesses and individuals, tailoring coverage to meet specific financial needs
- Conducted client interviews to assess needs and provided comprehensive policy explanations
- Expanded clientele through networking and lead generation, maintaining strong client relationships
- Ensured policy compliance, including medical examinations and documentation
- Keywords: Insurance Sales, Client Engagement, Networking, Financial Needs Assessment, Compliance
Care Coordinator
Bronx Lebanon Hospital
08.2011 - 09.2014
- Conducted daily visits for Health Home/AOT clients, ensuring entitlement compliance and service navigation
- Coordinated AOT court proceedings and facilitated access to medical and psychiatric services
- Utilized administrative tools for efficient case management
- Keywords: Patient Advocacy, Care Coordination, Service Navigation, Compliance Management
Social Worker Assistant
Bronx Lebanon Hospital
08.2002 - 08.2011
- Provided psychosocial support and discharge planning for in-patient clients across various units
- Facilitated referrals for rehab programs, domestic violence counseling, and emergency housing
- Collaborated with ACS and APS to ensure comprehensive client support
- Keywords: Social Work, Crisis Intervention, Case Management, Discharge Planning
Education
Associates of Arts -
Newbury College
Brookline, MA01.1998
Skills
- Executive Assistance
- Confidential Administrative Support
- Board Liaison
- Calendar Management
- Travel Coordination
- Project Management
- Staff Supervision
- Event Planning
- Transportation Coordination
- Effective Communication
- Logistics Management
- Travel Arrangements
- Client Engagement
- Networking
- Compliance
- Patient Advocacy
- Care Coordination
- Service Navigation
- Compliance Management
- Social Work
- Crisis Intervention
- Case Management
Certification
- Licensed Life Insurance Agent - New York State, 02/01/14
- Patient Care Technician (PCT) - New Age Training, 02/01/13
- Notary Public Certification
Languages
Spanish
Professional Working
Software
Excel
Mondaycom
Google workspace
Microsoft
Timeline
Chief Executive Officer's Executive Assistant
Cayuga Centers
08.2022 - Current
Youth Transportation Specialist
Cayuga Centers
07.2018 - 08.2022
Benefits Representative
National Income Life Insurance Company
03.2016 - 08.2018
Care Coordinator
Bronx Lebanon Hospital
08.2011 - 09.2014
Social Worker Assistant
Bronx Lebanon Hospital
08.2002 - 08.2011
- Licensed Life Insurance Agent - New York State, 02/01/14
- Patient Care Technician (PCT) - New Age Training, 02/01/13
- Notary Public Certification
Associates of Arts -
Newbury College
Similar Profiles
Rita NilssonRita Nilsson
Functional Family Therapist at Cayuga CentersFunctional Family Therapist at Cayuga Centers
Kimberly Melody GonzalezKimberly Melody Gonzalez
Clinician at Cayuga CentersClinician at Cayuga Centers
Stephanie LoverasStephanie Loveras
Case Manager at Cayuga CentersCase Manager at Cayuga Centers