Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

ISMAEL DIAGO

Columbia,MD

Summary

Dynamic Hybrid Technician at American Pest with a proven track record in customer service and attention to detail. Expert in developing customized pest control solutions, reducing callbacks significantly. Bilingual and skilled in critical thinking, I excel in high-pressure environments, ensuring public health and safety while maintaining excellent client relationships.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Hybrid Technician

American Pest
06.2023 - Current
  • Documented all service-related activities accurately in company database for reporting purposes and future reference.
  • Reduced callbacks for pest control issues with meticulous application of treatments and diligent follow-up visits.
  • Developed customized treatment plans tailored to the specific needs of each client''s property, ensuring optimal effectiveness.
  • Maintained a safe work environment by adhering to safety regulations and using appropriate protective gear.
  • Safeguarded public health by eliminating pests carrying diseases such as rodents or insects.
  • Utilized environmentally conscious methods and products, reducing potential harm to wildlife and the ecosystem.
  • Collaborated with property managers to address large-scale infestations in apartment complexes or commercial properties.
  • Provided excellent customer service throughout the entire process from initial consultation to final treatment confirmation.
  • Maintained clear communication channels between customers regarding expectations during treatment procedures.
  • Utilized integrated pest management techniques to minimize environmental impact while effectively addressing pest problems.
  • Improved customer satisfaction by providing timely and efficient extermination services.
  • Eliminated pest infestations by conducting thorough inspections and identifying root causes of infestations.

Driver

Lyft And Uber
09.2017 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during each ride.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Support Manager

Walmart
04.2014 - 09.2021
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Coached employees through day-to-day work and complex problems.
  • Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Prepared employee schedules for maximum coverage during key hours.
  • Created, prepared, and delivered reports to various departments.
  • Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
  • Managed specialist team to provide technical assistance and customer service.
  • Achieved high customer retention rates by establishing effective loyalty programs and engagement strategies.

COLD BAR SUPERVISOR

Golden Corral Buffet and Grill
11.2010 - 11.2014
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.
  • Kept detailed inventories and notified management of ordering needs for supplies.
  • Reduced waste and costs by optimizing inventory management and beverage ordering processes.

Store Clerk

DM International
08.2008 - 11.2010
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Education

University of Phoenix
Tempe, AZ

Associate of Arts -

College of Southern Maryland
La Plata, MD
06-2012

High School Diploma -

McDonough High School
Pomfret, MD
06-2010

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Bilingual
  • Maintenance and repairs
  • Power Tools and Equipment
  • Critical thinking

Accomplishments

  • Supervised team of 35 staff members.

Certification

  • Maryland Certify Insecticide Applicators

Languages

English
Professional Working
French
Native or Bilingual

Timeline

Hybrid Technician

American Pest
06.2023 - Current

Driver

Lyft And Uber
09.2017 - Current

Support Manager

Walmart
04.2014 - 09.2021

COLD BAR SUPERVISOR

Golden Corral Buffet and Grill
11.2010 - 11.2014

Store Clerk

DM International
08.2008 - 11.2010

University of Phoenix

Associate of Arts -

College of Southern Maryland

High School Diploma -

McDonough High School

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