Ismael Diaz
Sun Valley
Summary
Banking professional prepared for Teller role, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.
Overview
7
7
years of professional experience
Work History
Worn Wear Associate
Patagonia
Reno, NV
03.2024 - Current
- Support on time operations & fulfillment for Worn Wear. Unique needs include: Checking each garment for quality and functionality.
- Developed training materials to onboard new associates, ensuring consistency in brand values and practices.
- Implemented sustainability initiatives, promoting eco-friendly practices within warehouse operations.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Merchandise Processor
Patagonia
Reno
11.2022 - 03.2024
- Assisted in the unloading, receiving, and palletizing of inbound shipments.
- Move received product from the the receiving dock into the reserve racking in a timely manner with a high level of accuracy.
- Move cases from reserve rack to the appropriate areas / pack stations for all direct pull cases in a timely manner.
- Move cases from reserve racks to active pick replenishment drop off locations.
Associate Personal Banker
Wells Fargo
Reno, NV
09.2021 - 09.2022
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Proactively offer comprehensive financial conversations and leverage skills and resources to understand and capture customers financial needs
- Diligent about providing, educating, identifying and presenting goals by utilizing appropriate branch banking tools.
- Proactively refer customers to the banker or partner who is best able to help them with their relationship needs.
Teller
Wells Fargo
Reno, NV
12.2018 - 09.2021
- Balanced daily cash deposits and bank vault inventory
- Customer relationship building by having financial conversations to further help customers achieve their financial goals and make appropriate referrals to partners
- Help tellers process transaction approvals while properly identifying customers and mitigating risk by utilizing resources
- Correctly maintaining customer profiles through SVP and performing simple service transactions when appropriate.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
Education
Associate of Science - Electrical Engineering
Truckee Meadows Community College
Reno, NV06.2027
Skills
- Self-motivated
- Bilingual
- Multi-tasking
- Resilient
- Team player
- Computer skills
- Cash handling
- Strong work ethic
Languages
Spanish
Native or Bilingual
Timeline
Worn Wear Associate
Patagonia
03.2024 - Current
Merchandise Processor
Patagonia
11.2022 - 03.2024
Associate Personal Banker
Wells Fargo
09.2021 - 09.2022
Teller
Wells Fargo
12.2018 - 09.2021
Associate of Science - Electrical Engineering
Truckee Meadows Community College