Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ismael Diego-Valeriano

Ismael Diego-Valeriano

Los Angeles,CA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

Manager

Tacomiendo Mexican Restaurant
06.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.

Head Teller

Chase Bank
10.2013 - 06.2018
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.

Education

Bachelor of Arts - History

University of California, Riverside
Riverside, CA
06.2013

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Manager

Tacomiendo Mexican Restaurant
06.2018 - Current

Head Teller

Chase Bank
10.2013 - 06.2018

Bachelor of Arts - History

University of California, Riverside

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Ismael Diego-Valeriano