Ismael Duran
Pleasant Prairie
Summary
Dynamic Auto Technician with a strong work ethic and expertise in electronic testing at Best Buy. Proven ability to replace parts efficiently and build lasting customer relationships. Skilled in managing parts and multitasking, ensuring high-quality service delivery and customer satisfaction. Committed to maintaining safety standards and optimizing vehicle performance.
Experienced with rigorous training and physical endurance. Utilizes strategic thinking and problem-solving to complete missions efficiently. Track record of demonstrating discipline, teamwork, and adaptability in challenging environments.
Overview
9
9
years of professional experience
Work History
Auto Technician
Best Buy
01.2021 - Current
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tested vehicle components and systems to identify issues.
Sales Associate
AutoZone
03.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Administrator
Marine Corps
04.2016 - 10.2019
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Education
High School Diploma -
Washington High School
Waukegan, ILSkills
- Hazardous waste management
- Replacing parts
- Electronic testing
- Computerized equipment
- Electrical systems
- Managing parts
- Strong work ethic
- Time management
- Multitasking and organization
- Electrical experience
- Installing equipment
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Auto Technician
Best Buy
01.2021 - Current
Sales Associate
AutoZone
03.2020 - 01.2021
Administrator
Marine Corps
04.2016 - 10.2019
High School Diploma -
Washington High School