Ismael Estupinan
Dallas,TX
Summary
Skilled in hand and power tools, a proactive Autoglass Technician from Personal Employer excels in problem-solving and teamwork, ensuring high-quality installations and repairs. Achieved significant reductions in vehicle downtime, enhancing customer satisfaction through meticulous attention to detail and exceptional service.
Overview
20
20
years of professional experience
Work History
Autoglass Technician
Personal Employer
04.2023 - 11.2024
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Replaced windshields and windows in vans, trucks and cars.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Processed returns of glass and moldings.
- Discussed tint and accessories options.
- Kept work areas organized, clean and free of hazards.
- Removed particles such as dirt and loose glass from damaged areas.
- Assisted customers with insurance claims, streamlining the process for a hassle-free experience.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
Concrete Molding
Old Castle
09.2022 - 12.2022
- Ensured accurate measurements for formwork installation by utilizing advanced tools such as laser levels and measuring tapes during the preparation phase.
- Collaborated with project managers to ensure seamless communication between teams, resulting in improved overall performance.
- Improved durability of finished structures by ensuring proper concrete placement, curing techniques, and reinforcement methods were utilized consistently.
- Maintained safe work environments by implementing and enforcing strict safety protocols during concrete operations.
- Enhanced worksite organization by maintaining clean and organized work areas throughout the entire construction process.
- Achieved smoother finishes with expertly applied finishing techniques such as broom finishing or hand troweling on various surfaces like floors or sidewalks.
- Contributed to a positive company image through strict adherence to professional ethics, guidelines, and standards while interacting with clients, colleagues, and supervisors on job sites.
- Set wood and other forming materials to prepare for concrete pours.
- Wore correct clothing and protective equipment for jobs.
- Mixed, spread, and patched concrete to specifications.
- Demolished and repaired old concrete surfaces.
- Prepared and placed concrete to create sidewalks, driveways, or patios.
- Prevented delays due to weather by closely monitoring local conditions and adjusting project timelines accordingly for optimal concrete curing results.
Assembly Line WorkerAssembly
Hello Fresh
02.2021 - 09.2022
- Implemented preventative maintenance programs, resulting in decreased equipment breakdowns and extended machinery life.
- Increased employee retention rates through regular communication, addressing concerns and fostering a positive work culture.
- Conducted regular audits of workstations to verify proper tool usage and adherence to established safety procedures.
- Contributed to the development and implementation of new products by providing valuable feedback from the assembly line perspective.
- Checked production goods and reported deficiencies.
- Worked directly with QA personnel to identify and correct defects.
- Created labels and packaging using label making software and label machines.
Picker Packer
Bed Bath & Beyond
04.2019 - 09.2020
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Prepared and checked outbound shipments for accuracy.
- Transported merchandise pallets to move in warehouse.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Assistant Manager
Whataburger
02.2014 - 09.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Improved operational efficiency by adopting new technology for inventory management.
- Oversaw daily operations to maintain store cleanliness and organization.
Cook
Jack in the Box
01.2008 - 07.2010
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Construction Worker
Personal Employer
04.2005 - 08.2007
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated power equipment to move materials and promote job efficiency.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Mixed and poured concrete for variety of projects.
Education
High School Diploma -
Irving High School
Irving, TX06.2010
Skills
- Hand and power tools
- Diagnosing problems
- Power tool operation
- Troubleshooting malfunctions
- Cleaning skills
- Installing windows
- Adaptable techniques
- Molding installation
- Quality controls
- Installing accessories
- Repairing cracks
- Replacing windshields
- Order writing
- Mobile service
- Installing windshields
- Replacing door regulators
- Cashiering experience
- Power tool proficiency
- Hand tool expertise
- Quality control procedures
- Window installation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Scheduling appointments
- Work order preparation
- Time management abilities
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Autoglass Technician
Personal Employer
04.2023 - 11.2024
Concrete Molding
Old Castle
09.2022 - 12.2022
Assembly Line WorkerAssembly
Hello Fresh
02.2021 - 09.2022
Picker Packer
Bed Bath & Beyond
04.2019 - 09.2020
Assistant Manager
Whataburger
02.2014 - 09.2018
Cook
Jack in the Box
01.2008 - 07.2010
Construction Worker
Personal Employer
04.2005 - 08.2007
High School Diploma -
Irving High School
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