Ismael FuentesRodriguez
Ocala,Florida
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Behavior modification technician
Silver River Mentoring & Instruction
- Enforced institution policies and procedures to protect students and staff
- Maintained high alert visibility to prevent incidents from happening
- Maintained a positive and neutral environment during operations
- Assisted administration department as needed for other assignments
- Participated during summer camp events as a monitor to maintain safety for students, staff, and visitors.
Security Officer
Weiser Security Services Inc.
09.2023 - 03.2024
- Guarded restricted areas to prevent unauthorized entry
- Monitored premises and recorded truck drivers' activity in daily system report database
- Operated scanning equipment to keep entrance lines moving efficiently.
Police Officer
City Of Dunnellon
07.2023 - 08.2023
- Patrolling and Crime Prevention
- Emergency Response
- Law Enforcement and Investigation
- Arrests and Detentions
- Traffic Control and Accident Investigation
- Community Engagement and Education.
Highschool Security Officer
Chicago Public Schools (CPS) Board of Education
01.2018 - 02.2021
- Maintained high alert visibility
- Monitor hallways and staircases to provide a safe and neutral environment
- Performed CCTV surveillance as directed by administration
- Performed X-RAY screenings 618XR, and metal detectors as needed during operations
- Performed school crowd control and fire safety evacuation
- Emergency Epi pen protocol experienced.
K-9 Handler Security Officer
Action K-9 Co.
08.2016 - 01.2018
- Analyzed and evaluated information to determine appropriate criminal activity
- Maintained staff feedback to deliver information to superiors for corrective action
- Partnered with Chicago mass transit unit members to implement protection service initiatives and achieve team objectives
- Wrote detailed arrest and accident reports
- Investigated illegal or suspicious activities, performing direct follow up reporting findings to Chicago police
- Recorded facts and prepared reports to document incidents and activities
- Secured Chicago transportation Authority staff, passengers, structures, and underground rail system tunnels
- Maintained high alert visibility to deliver a safe and secure environment.
General Construction Technician
Self Employed
11.2010 - 08.2016
- General Construction
- Excellent customer service skills
- Tile, laminate, and hardwood installation
- Basic plumbing repairs, copper welding skills
- Concrete, framing, fence installation, drywall, taping, painting
- Basic electric, outlet and light switch installations, ceiling fan and lamp installations
- Basic lawn scape, mulch installation, stone, gardening, and irrigation installation.
Customer Service Advisor
Pep Boy's Automotive
01.2006 - 10.2010
- Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
- Describe automotive issues to master technicians and effectively diagnose and repair customer's vehicle problems
- Presented sales quotes, collected payments, and filed warranty claims
- Review service history with clients and make recommendations based on needs, requests & concerns
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting
- Maintained cleanliness, neatness, and organization of customer areas
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas
- Answered customers' questions and addressed problems and complaints in person and via phone
- Responded to questions about local area and company services
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Education
Associate of Arts -
Richard J. Daley College
Chicago, IL11.2019
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
Certification
- Certified law enforcement officer, Criminal Justice Institute - 2023
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Weiser Security Services Inc.
09.2023 - 03.2024
Police Officer
City Of Dunnellon
07.2023 - 08.2023
Highschool Security Officer
Chicago Public Schools (CPS) Board of Education
01.2018 - 02.2021
K-9 Handler Security Officer
Action K-9 Co.
08.2016 - 01.2018
General Construction Technician
Self Employed
11.2010 - 08.2016
Customer Service Advisor
Pep Boy's Automotive
01.2006 - 10.2010
Behavior modification technician
Silver River Mentoring & Instruction
Associate of Arts -
Richard J. Daley College
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