ISMAEL GÓMEZ DELGADO
San Juan,Puerto Rico
Summary
Dynamic and results-oriented professional with extensive experience at Toyota Financial Services, excelling in credit assessment and customer relations. Demonstrated ability to improve customer satisfaction and streamline processes through strong analytical skills and effective communication. Proven track record in teamwork, compliance awareness, and leveraging bilingual capabilities to exceed performance benchmarks.
Overview
12
12
years of professional experience
Work History
Customer Finance Representative
Toyota Financial Services
San Juan, Puerto Rico
03.2015 - Current
- Helped customers to bring accounts into good standing by implementing payment plans.
- Assisted customers with inquiries regarding their accounts and transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Followed company policies and procedures consistently.
- Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
- Collaborated with credit association and business representatives to exchange valid credit information.
- Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
- Collaborated with other departments within the organization to ensure efficient processing of loan applications.
- Engaged in continuous learning to stay updated on best practices in credit analysis and financial modeling.
- Collaborated with loan officers and underwriters to structure credit solutions that meet clients' needs.
- Adhered to applicable laws, regulations and policies governing consumer lending practices.
- Reviewed loan applications for accuracy and completeness before submitting them for approval.
Customer Service Representative
Oriental Bank
San Juan, Puerto Rico
02.2014 - 02.2015
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
Call Center Representative
Auto Expreso
Guaynabo, Puerto Rico
01.2013 - 01.2014
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
Management - Present
UNIVERSIDAD ANA G MENDEZ
SAN JUANSkills
- Fully Bilingual - English and Spanish
- Strong interpersonal and communication skills
- Ability to develop and deliver presentations
- Ability to persuade and influence others
- Knowledge in Microsoft Office (Word, Excel, Power Point, Outlook)
- Credit assessment
- Debt management
- Documentation
- Compliance awareness
- Agreement preparation
- Analytical skills
- Attention to detail
- Multitasking capacity
- Teamwork and collaboration
- Fluent bilingualism
Timeline
Customer Finance Representative
Toyota Financial Services
03.2015 - Current
Customer Service Representative
Oriental Bank
02.2014 - 02.2015
Call Center Representative
Auto Expreso
01.2013 - 01.2014
Management - Present
UNIVERSIDAD ANA G MENDEZ
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