Summary
Overview
Work History
Education
Skills
Timeline
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Ismael Kalunga

Champaign,IL

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

Manager

Amazon
Champaign, IL
05.2023 - 08.2024
  • Leading and mentoring a team of associates, providing guidance, and fostering a positive work environment.
  • Overseeing daily operations, ensuring efficiency, and meeting performance targets.
  • Implementing and working with new technologies to streamline operations.

Front Desk Receptionist

Colosseum Luxury Hotel
Cape Town, Western Cape
11.2022 - 03.2023
  • Checking guests in and out, answering queries by providing information about the hotel and local attractions.
  • Handling phone calls by transferring them to guest rooms and taking messages.
  • Managing payments.

Customer Service Representative

Lufthansa
Cape Town, Western Cape
04.2022 - 10.2022
  • Resolving any travel-related issues, such as missed connections or rebooking flights.
  • Addressing passenger complaints, questions, and concerns; providing information about flight schedules, delays, and cancellations.

Technical Support Representative

Webhelp South Africa
Cape Town, Western Cape
03.2021 - 04.2022
  • Providing technical training to educate users on how to use
  • Responding to troubleshooting request

Customer Service Representative

Yoco
Cape Town, Western Cape
01.2020 - 03.2021
  • Resolving issues related to services.
  • Providing informations about services
  • Answering inbound calls and addressing customer inquiries

Education

Associate Degree - Information Technology

Isipa
Kinshasa, Congo
03-2017

High School Diploma -

Cs Saint Ignace
Congo
07-2014

Skills

  • French
  • Expense Tracking
  • Workforce Management
  • Performance Management
  • Policy Implementation
  • Business Administration
  • Strategic Planning
  • Website analytics tools
  • PHP
  • HTML
  • Scripting
  • Databases
  • Application design
  • Programming Languages
  • Programming
  • CSS
  • Javascript
  • Microsoft Word
  • Microsoft PowerShell
  • Microsoft SQL Server
  • Word Processing
  • Google Adwords
  • Advanced Microsoft Office
  • Microsoft Excel, Project, and Visio
  • WordPress Proficiency
  • Microsoft Visual Basic
  • Wordpress
  • Code reviews
  • Data structures and algorithms

Timeline

Manager

Amazon
05.2023 - 08.2024

Front Desk Receptionist

Colosseum Luxury Hotel
11.2022 - 03.2023

Customer Service Representative

Lufthansa
04.2022 - 10.2022

Technical Support Representative

Webhelp South Africa
03.2021 - 04.2022

Customer Service Representative

Yoco
01.2020 - 03.2021

Associate Degree - Information Technology

Isipa

High School Diploma -

Cs Saint Ignace

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Ismael Kalunga