Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ismael Loya

Phoenix,AZ

Summary

Professional with commitment to high standards and achieving results. Brings valuable experience in inventory control and logistics, ensuring smooth operations and timely order fulfillment. Known for strong teamwork and adaptability in dynamic environments, with skills in operating forklifts and handling various warehouse equipment.

Overview

19
19
years of professional experience

Work History

Driver

Temco Logistics
12.2023 - 07.2024
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

General Warehouse

Home Depot
06.2015 - 12.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
  • Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
  • Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Delivery Driver

Wist Office Products
06.2011 - 06.2015
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Customer Service Representative

Century Link
02.2008 - 07.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Store Clerk

Quick Trip Corp.
03.2005 - 02.2008
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.

Education

High School Diploma -

Carl Hayden Community High School
Phoenix, AZ
05.2006

Skills

  • Punctuality
  • Loading and unloading
  • Customer rapport
  • Customer Service
  • Problem-solving abilities
  • Inventory Management
  • Communication Skills
  • GPS and route planning

Languages

4,4

References

Samuel Medina

City of Buckeye

(480)796-5856

Michael Ortiz

Temco Logistics

(623)204-1026

Abel Martinez

Home Depot

(623)692-6333

Timeline

Driver

Temco Logistics
12.2023 - 07.2024

General Warehouse

Home Depot
06.2015 - 12.2023

Delivery Driver

Wist Office Products
06.2011 - 06.2015

Customer Service Representative

Century Link
02.2008 - 07.2008

Store Clerk

Quick Trip Corp.
03.2005 - 02.2008

High School Diploma -

Carl Hayden Community High School

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