Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ismael Molina

Bakersfield,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced with improving the customer buying experience, merchandising, conflict resolution, and inventory management. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Family Service Counselor

Service Corporation International
08.2021 - Current
  • Developed an understanding for each family's unique needs and provided them solutions through the products that our location offers.
  • Leveraged and built relationships with families to provide information on funeral and cemetery prearrangements and generate new business for the location.
  • Collaborated with other staff such as funeral directors, grounds crew and location managers to provide seamless, high quality service.
  • Responded to family inquiries and requests in a timely, respectful and professional manner.

Assistant Manager

Foot Locker Inc.
02.2018 - 08.2021
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Completed regular inventory counts to verify stock counts, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Guest Advocate

Target Corp.
09.2015 - 02.2018
  • Delivered easy, seamless service to all order pick-ups(OPU), registry service, and returns guests.
  • Spoke to the benefits of the Target RedCard with team members and guests and guided them with the application process.
  • Handled cash register balances during opening and closing times and provided change replenishment throughout shift.
  • Maintained a clear clutter-free environment for associates and guests.

Education

Associate of Science - Accounting

Bakersfield College
Bakersfield, CA
05.2026

Skills

  • Verbal and written communication
  • Employee Coaching and Mentoring
  • Interpersonal Communication
  • Document Translation
  • Feedback collection
  • Customer-focused
  • Fluent in Spanish
  • Cash Handling

Timeline

Family Service Counselor

Service Corporation International
08.2021 - Current

Assistant Manager

Foot Locker Inc.
02.2018 - 08.2021

Guest Advocate

Target Corp.
09.2015 - 02.2018

Associate of Science - Accounting

Bakersfield College

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Ismael Molina