Ismael Murillo

- Promoted diversity, equity, and inclusion by leading by example and enforcing inclusive behaviors across the team.

- Enhanced staff training protocols to improve operational efficiency and team performance.

- Championed a culture of safety, compliance, and ethical conduct, ensuring team adherence to company standards.

- Strengthened relationships with external partners, contributing to improved operational flow.

- Implemented performance analysis techniques to identify improvement areas, significantly enhancing team productivity.

• Order Pickup Process: Monitor metrics to reduce item cancellation rates and enhance productivity. Ensure all orders are fulfilled and processed accurately.
• Monitored performance metrics on a regular basis and identified areas for improvement.
• Kept track of inventory levels and submitted weekly reports to senior management.

• Efficiently pick and stow online orders - Collaborate with pacesetters and team leaders to complete the workload promptly.

• Bartending involves organizing and preparing the bar for the night shift, managing my own cash register throughout the shift, ensuring that every guest receives excellent service to enjoy their stay, and performing miscellaneous cleaning duties. Serving entails taking great care of each guest, adhering to the serving steps we are trained to follow, and handling various cleaning duties.