Ismael Ortega

Professional Experience.

Industrial Printer Maintenance Technician, Various Facilities, Contract Work.

• Performed comprehensive maintenance and repair on a wide range of industrial and commercial printers, including laser, inkjet, thermal, and high-volume production models.
• Executed precise component-level repairs, including motor replacements, circuit board swaps, and sensor recalibrations, ensuring machines consistently operated at peak performance.
• Installed, configured, and tested new hardware components and upgrades, including feeders, printheads, rollers, fusers, and control boards.
• Conducted routine and emergency software updates, firmware installations, and network configuration to keep systems compliant with the latest security protocols and performance features.
• Diagnosed and resolved complex system errors, leveraging manufacturer diagnostics software and hands-on troubleshooting to reduce machine downtime by over 30% across multiple facilities.
• Maintained detailed service logs and technical documentation, improving knowledge transfer, and reducing future maintenance times by at least 20%.
• Collaborated with engineering and production teams to optimize machine usage, aligning printer performance with output goals, and material specs.
• Trained junior technicians on preventive maintenance schedules, error code interpretation, and safe handling of high-voltage components.
• Supported integration of IoT-enabled monitoring tools for predictive maintenance, reducing unplanned outages, and improving throughput reliability.

Key Achievements:

• Spearheaded a full-fleet printer retrofit project across manufacturing sites.
• I identified a recurring firmware conflict during a routine update, worked with vendor tech support, and helped push a patch fix that was adopted company-wide.
• Developed a parts inventory and tagging system that cut downtime due to missing components

• Operated high-speed inkjet printers in a production environment, maintaining consistent print quality, and machine uptime across multiple shifts.
• Conducted routine maintenance, such as printhead cleaning, ink refills, and nozzle checks, to prevent print errors and reduce waste.
• Performed basic diagnostics and troubleshooting on printer jams, alignment issues, and software prompts, often resolving problems without escalation.
• Documented daily output logs and assisted in tracking production metrics, ensuring that orders met quality and deadline requirements.
• Built foundational knowledge in industrial printer systems, leading to a transition into a Technical Maintenance role.