Ismael Ortega
Santa Barbara,CA
Summary
Adaptable retail specialist with a proven track record in customer engagement and problem resolution. Skilled in training teams and managing inventory, ensuring high service quality and operational efficiency. Eager to leverage expertise to drive improvements in customer satisfaction.
Detail-oriented professional with strong customer service skills. Experienced in inventory management and enhancing customer experiences. Committed to optimizing workflows and promoting team collaboration.
Dynamic team leader with extensive experience in retail and customer service. Known for fostering collaboration, training staff, and implementing process improvements that enhance efficiency and customer loyalty. Ready to contribute to team success and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bulk Clerk
Sprouts
10.2025 - Current
- Managed bulk inventory and ensured accurate stock levels to optimize product availability.
- Trained new staff on bulk department procedures, enhancing team efficiency and service quality.
- Conducted regular inspections of bulk products to maintain freshness and compliance with safety standards.
- Collaborated with suppliers to source high-quality bulk items, improving selection for customers.
- Streamlined bulk display layouts, increasing customer engagement and promoting sales initiatives.
- Implemented process improvements in stock replenishment, reducing waste and enhancing workflow efficiency.
- Collaborated with team members to manage daily tasks such as unloading shipments, stocking shelves, and processing returns.
- Improved inventory accuracy by conducting regular stock checks and updating the database accordingly.
- Received packages and counted stock items.
- Increased sales by creating attractive displays and promoting bulk products to customers.
IHSS Care Provider
IHSS Public Authority
03.2026 - 08.2026
- Provided compassionate personal care and assistance to clients, enhancing daily living activities.
- Maintained accurate documentation of client needs and progress, ensuring compliance with regulations.
- Coordinated with healthcare professionals to develop tailored care plans for individual clients.
- Trained new staff on best practices for client interaction and safety protocols, improving team efficiency.
- Developed personalized care routines that promoted independence and improved quality of life for clients.
- Monitored clients' health conditions and reported changes to appropriate stakeholders promptly.
- Advocated for clients' needs within community resources, ensuring access to necessary services and support.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Assisted disabled clients to support independence and well-being.
Retail Customer Service Associate
Fedex Office
06.2022 - 08.2026
- Assisted customers with product selection and service inquiries to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Managed inventory levels, restocking shelves to maintain optimal product availability for customers.
- Trained new associates on customer service protocols and operational procedures to ensure consistency.
- Resolved customer complaints and concerns promptly, fostering positive relationships and loyalty.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Assisted in the setup and calibration of printing equipment for various production runs.
- Operated printing machinery to produce high-quality printed materials, ensuring adherence to specifications.
- Monitored print quality throughout production, making adjustments to maintain standards.
- Edited and retouched images to enhance visual appeal and maintain brand consistency.
- Utilized Adobe Creative Suite to execute image manipulation and compositing tasks efficiently.
Cashier
Kentucky Fried Chicken
02.2021 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash register balances through diligent cash handling practices.
- Assisted in training new staff on operational procedures and customer interaction standards.
- Collaborated with team members to maintain cleanliness and organization of the front counter area.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member
Jersey Mike's Subs
03.2020 - 12.2021
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of safety and cleanliness.
- Prepared food items accurately, adhering to company recipes and portion controls.
- Assisted team members in training new staff on operational procedures and service expectations.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Senior Sandwich Artist /Shift Supervisor
Subway
07.2015 - 02.2020
- Trained and mentored new team members on sandwich preparation and customer service protocols.
- Ensured compliance with food safety regulations to maintain high standards of hygiene and quality.
- Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
- Streamlined sandwich assembly procedures, increasing efficiency during peak hours without compromising quality.
- Trained new team members on sandwich preparation techniques and customer service standards.
- Ensured compliance with food safety regulations and cleanliness protocols in kitchen area.
- Supervised closing operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on closing protocols and best practices.
Education
High School Diploma -
Santa Barbara Senior High School
Santa BarbaraAssociates Degree of Computer Science - Computer Engineering
Santa Barbara City College
Santa Barbara, CASkills
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Heavy lifting
- Friendly and personable
- Customer service
- Customer assistance
- Money handling
- Teamwork and collaboration
- Problem-solving
- Quick learner
- Software installation
- Desktop support
- System upgrades
- Hardware maintenance
- Mobile device management
- Performance optimization
- Attention to detail
- Team collaboration
- Flexible schedule
- Shipping software
- Friendly, positive attitude
Certification
- [Technical Support Fundamentals], [Coursera/learn with google]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Coding and Programming
- Auto Repair/Restoration
- Robotics
- Video Gaming
- 3D Printing
- Video Game Design
- Computer building
- Laptop upgrading / repair
- tech repair
Timeline
IHSS Care Provider
IHSS Public Authority
03.2026 - 08.2026
Bulk Clerk
Sprouts
10.2025 - Current
Retail Customer Service Associate
Fedex Office
06.2022 - 08.2026
Cashier
Kentucky Fried Chicken
02.2021 - 03.2023
Crew Member
Jersey Mike's Subs
03.2020 - 12.2021
Senior Sandwich Artist /Shift Supervisor
Subway
07.2015 - 02.2020
High School Diploma -
Santa Barbara Senior High School
Associates Degree of Computer Science - Computer Engineering
Santa Barbara City College