Ismael Ortiz Iñiguez
Cathedral City
Summary
Accomplished Licensed Clinical Social Worker with extensive experience in clinical leadership, program management, and direct client care across behavioral health and medical settings. Proven ability to develop and oversee evidence-based treatment programs, supervise multidisciplinary teams, and ensure regulatory compliance while maintaining a client-centered approach. Skilled in crisis intervention, staff development, and strategic program improvement, with a strong track record of fostering collaborative environments and delivering high-quality outcomes. Bilingual in English and Spanish, with a deep commitment to cultural competency and advocacy.
Overview
7
7
years of professional experience
Work History
Clinical Team Lead
Telecare Corporation
11.2023 - Current
- Provide overall leadership, supervision, and direction for clinical operations within a behavioral health/crisis residential treatment program.
- Oversee development, implementation, and evaluation of treatment programs, ensuring alignment with best practices, evidence-based models, and regulatory standards.
- Supervise, mentor, and evaluate clinical staff, interns, and multidisciplinary team members to ensure high-quality service delivery.
- Conduct regular case consultations, clinical reviews, and staff trainings to promote professional growth and adherence to treatment protocols.
- Ensure compliance with state, county, and agency policies, including documentation, treatment planning, and medical necessity requirements.
- Collaborate with external agencies, referral sources, and community partners to coordinate client care and strengthen service networks.
- Monitor clinical outcomes and utilize data-driven approaches to improve program performance and client satisfaction.
- Develop and maintain program policies, procedures, and quality improvement initiatives.
- Provide crisis intervention support and guidance to staff in managing high-acuity situations.
- Facilitate effective communication between clinical and administrative teams to ensure operational efficiency and alignment with organizational goals.
Therapist
Banyan Treatment Centers
07.2020 - 11.2023
- Company Overview: Banyan Treatment Centers is known for providing a range of addiction treatment and behavioral health services.
- Individual Counseling: Conduct one-on-one therapy sessions with residents to address their specific substance abuse issues and related mental health concerns.
- Group Therapy: Lead and participate in group therapy sessions to foster peer support and provide a structured environment for discussing addiction and recovery.
- Assessment and Treatment Planning: Perform initial assessments to determine the extent of a resident's substance abuse problem and develop personalized treatment plans.
- Crisis Intervention: Provide immediate support and intervention in the event of relapses, emotional crises, or urgent situations.
- Family Counseling: Include families in therapy sessions to address the impact of addiction on the family unit and promote healthy communication and support.
- Education: Conduct educational sessions on addiction, relapse prevention, coping strategies, and life skills development.
- Collaboration: Work closely with other members of the treatment team, including medical professionals, counselors, and case managers, to ensure a holistic approach to recovery.
- 2 yrs of direct care staff supervises training
- Patient Advocacy: Advocate for patients' rights and ensure they receive appropriate medical care, pain management, and rehabilitation services.
- Documentation: Maintain detailed records of resident progress and treatment plans, ensuring compliance with regulations and standards.
- Dual Diagnosis Treatment: Address co-occurring mental health disorders alongside substance abuse issues.
- Contact: Lenh Vuong, LCSW - (310)579-5095
MSW - Intern
LAC + USC Medical Center | Social Work Departments: Division of Hematology, Burn Unit, and Geriatrics
01.2019 - 04.2020
- Company Overview: LAC + USC Medical Center: A leading teaching hospital in Los Angeles, offering diverse healthcare services, medical education, and research.
- Emotional Support: Offered emotional support and counseling to burn victims, children with blood disorders, and their families as they cope with the physical and psychological challenges of burn injuries.
- Needs Assessment: Conducted assessments of patients' psychosocial needs and developed care plans to address their needs.
- Patient Advocacy: Advocated for patients' rights and ensure they received appropriate medical care, pain management, and rehabilitation services.
- Resource Referral: Connected patients and families with community resources, support groups, and services to assist in their recovery and adjustment.
- Crisis Intervention: Offered crisis intervention and support during emotionally challenging moments.
- Assisting with Discharge Planning: Ensured that patients have the necessary support and resources for a successful transition from the hospital to their rehabilitation facility.
- Contact: Lenh Vuong, LCSW - (323) 409-1346
MSW - Intern
Providence: Trinity Kids Care Hospice
09.2018 - 09.2019
- Company Overview: Pediatric community-based palliative care program in Los Angeles and Orange County for infants, children, and adolescents with life-limiting illnesses.
- Conducted psychosocial assessments of clients.
- Utilized play therapy to aid clients in self-expression.
- Advocated for health and social justice on behalf of clients.
- Provided wraparound therapy for the family unit.
- Educated clients on Physician Orders for Life-Sustaining Treatment (POLST) forms.
Education
Master of Social Work -
California State University
01.2020
Bachelor of Arts - Psychology
California State University
01.2016
Associate of Arts - Psychology
College of the Desert
01.2014
Skills
- Leadership & Staff Supervision
- Clinical Program Management
- Treatment Planning & Implementation
- Evidence-Based Practices (EBPs)
- Regulatory Compliance & Quality Assurance
- Crisis Intervention & De-escalation
- Interdisciplinary Team Collaboration
- Policy & Procedure Development
- Performance Evaluation & Staff Training
- Case Consultation & Clinical Oversight
- Client-Centered Care Coordination
- Conflict Resolution & Mediation
- Strategic Planning & Organizational DevelopmentTeam collaboration
- Conflict resolution
- Clinical standards
- Clinical quality improvement
- Shift scheduling
LANGUAGES
Spanish - Native or Bilingual Proficiency
English - Full Professional Proficiency
Timeline
Clinical Team Lead
Telecare Corporation
11.2023 - Current
Therapist
Banyan Treatment Centers
07.2020 - 11.2023
MSW - Intern
LAC + USC Medical Center | Social Work Departments: Division of Hematology, Burn Unit, and Geriatrics
01.2019 - 04.2020
MSW - Intern
Providence: Trinity Kids Care Hospice
09.2018 - 09.2019
Bachelor of Arts - Psychology
California State University
Associate of Arts - Psychology
College of the Desert
Master of Social Work -
California State University
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