Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ismael Pedraza

Mechanic
Springfield,MA

Summary

Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Hardworking individual with extensive background operating heavy duty machinery on diverse range of construction sites and projects. Proactive team player troubleshoots issues with machinery and equipment to promote longevity of use and precisely manipulates controls and levers to navigate and operate machinery. Committed to maintaining service standards.

Overview

26
26
years of professional experience

Work History

Tow Truck Operator

Mass Used Auto Parts
02.2020 - 05.2022
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Heavy Duty Diesel Mechanic

R&R Industries Inc
11.2010 - 07.2018
  • Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
  • Repaired machinery and equipment according to manufacturer specifications.
  • Ordered parts necessary for vehicle repairs and new installations.
  • Tested and adjusted engines to foster proper performance.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Removed worn or faulty components for replacement or repair.
  • Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
  • Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Maintained meticulous records of all repair work that was made to machines and equipment.
  • Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Examined engines, transmissions and vehicle systems to diagnose issues.
  • Collaborated with team of technicians to complete projects and meet deadlines.
  • Installed new systems and components in vehicles.
  • Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
  • Documented findings and actions taken.
  • Inspected vehicle systems to assess function and uncover defects.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Read and interpreted technical manuals for troubleshooting and repair purposes.
  • Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.

Mechanic

Yellow Cab
01.2001 - 12.2006
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Coordinated with parts department to determine availability of necessary components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Repaired and replaced worn and damaged components.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Disassembled defective parts to make proper repairs.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Read and followed technical documentation to complete accurate repairs.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Retained accurate records of purchases, titles and sales.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Investigated customer complaints to identify cause of malfunctions.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Performed emissions tests according to standard procedures.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Researched parts availability and pricing to stay on par with competitors and offer best services.

Service Manager

Good Deal Auto
07.1997 - 02.2001
  • Resolved customer complaints in professional and timely manner.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Developed department processes and procedures to boost customer satisfaction.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained records of service transactions and customer feedback for future reference.
  • Analyzed service reports to identify areas of improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed detailed plans based on broad guidance and direction.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Monitored inventory levels and placed orders to replenish stock.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Launched quality assurance practices for each phase of development
  • Established team priorities, maintained schedules and monitored performance.
  • Monitored service staff performance and provided feedback for improvement.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Tire Service Technician

Town Fair Tire
01.1994 - 02.1997
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Unloaded and stacked tires in proper locations to facilitate easy retrieval for use on customer vehicles.
  • Maintained and managed tire and hardware inventory with regular stock assessments.
  • Inspected and maintained equipment to limit operational disruptions.
  • Maintained and stored tools daily to enable retrieval from proper storage locations.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.
  • Documented tire repair and replacement activities to add to vehicles' service histories.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
  • Sourced tires to meet customer quality and budget needs.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
  • Inspected vehicle tires to identify service needs and informed customer of issues to enable completion of tire services.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.

Parts Puller

Boulevard Auto
04.1990 - 01.1994
  • Operated forklift and order selector to transport parts in warehouse.
  • Tracked items for inventory and for conformance to company standards.
  • Pulled and prepped all sheet metal to release to dispatch team.
  • Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
  • Analyzed orders to pull parts from yard and warehouse with power tools and equipment.
  • Maintained detailed daily work records to accurately determine final costs for customers and supervisors.
  • Inspected parts and notified supervisor of needed damage or repairs.
  • Assisted with inventory control with cycle counting.
  • Opened bales and crates to replenish stocked items in warehouse following inventory control measures.
  • Used nail guns, saws and grinders safely and without incident.
  • Retrieved raw materials from part racks for placement in assigned bin locations.
  • Placed vehicle inventory numbers on parts to properly identify items for counter associates.
  • Reviewed work orders to accurately prepare inventories of materials, equipment, and tools.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Removed usable parts and non-ferrous items from wreckage before scraping.
  • Maintained yard and dismantling area safety by removing excess debris and materials.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.

Education

GED -

Stcc College
Springfield Massachusetts
03.1997

Skills

  • Locating Vin
  • Daily Vehicle Inspections
  • Lockout Remedies
  • Customer Relationships
  • Critical Thinking
  • Team Goals
  • Recovering Vehicles
  • Delivery Scheduling
  • AAA Expertise
  • Roadside Assistance
  • GPS Systems
  • Traffic Observations
  • Compliance Issues
  • Masking and Taping
  • Flatbed Truck Expertise
  • Recordkeeping Accuracy
  • Passenger Safety
  • Corrective Actions
  • Effective Prioritization
  • Assisting Customers
  • Operating Hydraulics
  • Operational Efficiency
  • Material Handling Equipment
  • Federal Regulations
  • Vehicle Maintenance and Repair
  • Inquiry Response
  • Managing Incidents
  • DOT Requirements
  • Production Schedule
  • Reading Comprehension
  • Belt Conveyors
  • Customer Vehicle Loading
  • Documentation Skills
  • Accident Clearing
  • Customer Service
  • Mechanic Shop Support
  • Safety Management
  • Maintaining Detailed Records
  • Vehicle Inspection
  • Work Logging
  • Mechanical Recoveries
  • Basic Vehicle Maintenance
  • Repairing Wall Surfaces
  • Spill Cleanup
  • Preventive Maintenance
  • Vehicle Lockdown
  • Safety Protocols
  • Truck Cab Computer Operation
  • Word Processing
  • Goods Wrapping and Security
  • Customer Experience
  • Maintenance Requirements
  • Telescoping Boom Lift
  • Hazardous Chemicals
  • Hooks and Grapples
  • Maintain Vehicles
  • Battery Recharging
  • Bulk Liquid Transportation
  • Complex Problem-Solving
  • Dependable and Cooperative
  • Location-Based Messaging
  • Safety Requirements
  • Wrapping and Banding
  • Physical Maps
  • Logistics Coordination
  • Mechanical Attachment Management
  • Electric Hand Trucks
  • Manage Loads
  • Route Navigation Software
  • Cargo-Specific Procedures
  • Parts Cleaning and Lubrication
  • Safety Techniques
  • Support Warehouse Operations
  • Performance Metric
  • Maintain Regulatory Compliance
  • Customer Inquiries
  • Pallet Disassembly and Assembly
  • Land Leveling
  • Repairing Tires
  • Diesel Tractor Expertise
  • Skid, Platform and Car Emptying
  • Analytical Approach
  • Emergency Roadside Repairs
  • Adaptability and Flexibility
  • Cargo Security
  • Weight Documentation
  • Mechanical Troubleshooting
  • Operating hydraulics
  • [Number]-car hauler
  • Flatbed truck expertise
  • Recovering vehicles
  • [Tool] operations
  • Lockout remedies
  • Vehicle maintenance and repair
  • Repairing tires
  • [Equipment] repairs
  • GPS systems
  • Tractor maintenance
  • Multitasking Abilities

Accomplishments

  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.

Languages

Spanish
Professional Working

Timeline

Tow Truck Operator

Mass Used Auto Parts
02.2020 - 05.2022

Heavy Duty Diesel Mechanic

R&R Industries Inc
11.2010 - 07.2018

Mechanic

Yellow Cab
01.2001 - 12.2006

Service Manager

Good Deal Auto
07.1997 - 02.2001

Tire Service Technician

Town Fair Tire
01.1994 - 02.1997

Parts Puller

Boulevard Auto
04.1990 - 01.1994

GED -

Stcc College

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Ismael PedrazaMechanic