Ismael Perez
Dayton
Summary
Dynamic General Manager with a proven track record at El Dorado Restaurant, excelling in team leadership and customer service. Bilingual in Spanish and English, skilled in employee training and organizing. I successfully resolve customer complaints swiftly, ensuring compliance with health standards, and fostering a positive work environment.
Overview
22
22
years of professional experience
Work History
Expediter
Empire
Dayton
05.2022 - 05.2024
- Monitored inventory levels to prevent delays in operations.
- Communicated with vendors to confirm order status and delivery timelines.
- Inspected quality assurance of products before they were shipped out to customers.
General Manager
El Maguey Mexican Restaurant
Saint Joseph
07.2014 - 05.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed a team of over 40 employees, supervising day-to-day operations and ensuring high performance and efficiency.
Assistant Supervisor
Smithfield Foods, Inc
Saint Joseph
03.2014 - 03.2015
- Assisted in training new employees on safety and operational procedures.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
General Manager
El Dorado Restaurant
Washington Court House
08.2003 - 06.2014
- Managed daily operations to ensure smooth restaurant functionality.
- Supervised staff scheduling and training for optimal service delivery.
- Collaborated with kitchen team to maintain food quality and safety standards.
- Analyzed financial reports to identify cost-saving opportunities in operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created schedules and monitored payroll to remain within budget.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
El Dorado Restaurant
Wilmington
08.2002 - 07.2003
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Skills
- Customer service
- Team leadership
- Employee training
- Organizational skills
- Dependable and responsible
- Bilingual (Spanish and English)
- Time management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Expediter
Empire
05.2022 - 05.2024
General Manager
El Maguey Mexican Restaurant
07.2014 - 05.2018
Assistant Supervisor
Smithfield Foods, Inc
03.2014 - 03.2015
General Manager
El Dorado Restaurant
08.2003 - 06.2014
General Manager
El Dorado Restaurant
08.2002 - 07.2003
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