Ismael Puga
El Paso,TX
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service. Committed to maintaining compliance and enhancing operational efficiency, driving profitability while ensuring outstanding customer satisfaction.
Overview
5
5
years of professional experience
Work History
Store Manager
Rent A Wheel
El Paso, TX
01.2022 - Current
- Establish and track store operating goals to ensure profitability.
- Maintain the highest level of customer service within the store.
- Maintain the highest level of compliance with all company policies, procedures, and applicable laws.
- Ensure proper asset and inventory controls are in place.
- Order merchandise, supplies, and equipment within budget and company guidelines.
- Review, prepare, and submit management and financial reports as required.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Manage store staff to complete duties, which include rentals, sales, verifications, collections, installations, etc. as necessary.
- Generated new sales leads through cold calling and networking activities.
Customer Service Representative
Alorica
El Paso, TX
08.2021 - 12.2021
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service.
- Calmly attempts to resolve and de-escalate any issues.
- Document call-related information for auditing and reporting purposes.
- Maintain and update customer information as necessary.
- Upsell current customers on new or enhanced services.
- Maintained accurate records of all sales and prospecting activities.
- Developed and maintained relationships with customers to ensure repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
Sales Representative
MPG Auto Service
El Paso, TX
12.2019 - 12.2021
- Tasked with providing professional, timely, and courteous service to customers.
- Acknowledge and interpret the customer’s automotive needs and concerns to clearly present solutions.
- Partnered with automotive technicians to ensure quality and efficiency.
- Assist managers with day-to-day operations for multiple locations.
- Provide solutions and services to ensure 100% customer satisfaction.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
Education
MBA - Business Administration
University of Phoenix
Santa Teresa, NM06-2011
Skills
- Inventory management
- Sales forecasting
- Financial reporting
- Customer relationship management
- Merchandise ordering
- Team leadership
- Visual merchandising
- Performance evaluation
- Sales strategies
- Marketing planning
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
Rent A Wheel
01.2022 - Current
Customer Service Representative
Alorica
08.2021 - 12.2021
Sales Representative
MPG Auto Service
12.2019 - 12.2021
MBA - Business Administration
University of Phoenix
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