Ismael Quintanilla
Tracy,CA
Summary
U.S. Army veteran with 4+ years of customer service and IT experience, specializing in network troubleshooting and hardware diagnostics. Certified in CompTIA Network+ and CompTIA A+, showcasing strong skills in IT infrastructure and system optimization. Demonstrated success in enhancing user experience and system performance through innovative technology solutions. Quick learner with a proactive mindset, prepared to thrive in fast-paced IT environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Crosslink Tax
Lathrop, CA
09.2024 - 04.2025
- Resolved incoming help requests from end users via phone, chat, and JIRA ticketing system.
- Installed and troubleshot hardware related to Crosslink Software, including Topaz, printers, and LAN.
- Assisted customers with onboarding procedures to facilitate smooth transitions.
Fuel Distribution Systems Operator/IT Help Desk Technician
Maytag Aircraft LLC
Guantanamo Bay, Cuba
11.2022 - 07.2024
- Diagnosed and resolved internet connectivity, printer, and peripheral hardware issues.
- Monitored fuel quality, FP gauges, and pipeline valves to ensure compliance with operational standards.
- Set up 2K and 5K-gallon trucks for efficient fuel operations at airfield, gas station, and field.
92F Petroleum Supply Specialist
US ARMY
Seoul, South Korea
10.2017 - 10.2022
- Conduct testing on petroleum products for issuing.
- Lead a team of 6 soldiers for daily operations.
- Accounted and Issued over 500,000 gallons of fuel in a span of 5 years without incedents.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT06-2026
GED -
Stockton Adult School
Stockton, CA08-2017
Skills
- DNS
- TCP/IP
- DHCP
- Firewalls
- VPNs
- Technical Support
- Computer Hardware
- Bitlocker
- JIRA
- Troubleshooting
- Hazardous material handling
- Cost control and tracking
- DialPad
- ScreenShare
Certification
- CompTIA Networks+ (N10-009) 3/21/2025
- CompTIA A+ (1101, 1102) 10/24/24
- Fuel Handlers Course (US ARMY) Sept 2019
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Army Commendation Medal (1)
- Army Achievement Medal (4)
- Army Good Conduct Medal (1)
- Korea Defense Ribbon (1)
- National Defense Service Medal (1)
- Global War on Terrorism Service Medal (1)
Timeline
Technical Support Specialist
Crosslink Tax
09.2024 - 04.2025
Fuel Distribution Systems Operator/IT Help Desk Technician
Maytag Aircraft LLC
11.2022 - 07.2024
92F Petroleum Supply Specialist
US ARMY
10.2017 - 10.2022
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
GED -
Stockton Adult School
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