Ismael Valencia
Los Angeles,CA
Summary
Dynamic customer service professional with extensive experience at Maersk Logistics, excelling in training and mentoring teams. Proven ability in enhancing operational efficiency through critical thinking and effective communication. Skilled in customer relationship management and data entry, consistently delivering high-quality service and fostering team collaboration to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maersk Logistics
06.2024 - 01.2025
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
- Enhanced operational efficiency by training crew members on best practices for inventory management.
- Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
- Adapted training content to reflect changes in company policies and industry standards, ensuring that crew members are always up-to-date.
- Improved team cohesion with organization of regular communication workshops, fostering better teamwork and understanding.
- Established and maintained quality control standards.
- Trained and mentored Number new personnel hired to fulfill various roles.
Warehouse Worker
Simplified Staffing
08.2024 - 11.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Optimized storage space, rearranging items to better utilize available square footage.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
- Reduced waste, implementing recycling procedures for packaging materials.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Strapped items down over protective padding to secure throughout transportation.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Crew Trainer
McDonald's
03.2022 - 02.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
- Enhanced operational efficiency by training crew members on best practices for inventory management.
- Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
- Adapted training content to reflect changes in company policies and industry standards, ensuring that crew members are always up-to-date.
- Improved team cohesion with organization of regular communication workshops, fostering better teamwork and understanding.
- Established and maintained quality control standards.
- Trained and mentored Number new personnel hired to fulfill various roles.
Education
High School Diploma - All Subjects
Manual Arts High-school
Los Angeles, CA06.2005
High School Diploma - Science Education
Metropolitan High-school Continuation
Los Angeles, CA06.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Administrative support
- Customer relationship management (CRM)
- Certified forklift driver
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Warehouse Worker
Simplified Staffing
08.2024 - 11.2024
Customer Service Representative
Maersk Logistics
06.2024 - 01.2025
Crew Trainer
McDonald's
03.2022 - 02.2023
High School Diploma - All Subjects
Manual Arts High-school
High School Diploma - Science Education
Metropolitan High-school Continuation