Summary
Overview
Work History
Education
Skills
Timeline
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Ismael Vargas Virgen

Santa Clara,CA

Summary

Dynamic leader with proven expertise in team leadership and problem-solving, honed at Taco Bell Restaurant and Quanta Computer. Excelled in enhancing customer satisfaction and streamlining logistics, demonstrating strong verbal communication and inventory management skills. Achieved significant improvements in operational efficiency and team cohesion, ensuring safety and compliance.

Overview

18
18
years of professional experience

Work History

Shift Leader

Taco Bell Restaurant
09.2016 - 04.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Logistics Coordinator

Quanta Computer
08.2005 - 05.2014
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.

Education

No Degree -

Preparatoria
Mexico
06.1994

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Creative Problem-Solving
  • Safety processes and procedures
  • Inventory Counts

Timeline

Shift Leader

Taco Bell Restaurant
09.2016 - 04.2023

Logistics Coordinator

Quanta Computer
08.2005 - 05.2014

No Degree -

Preparatoria

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Ismael Vargas Virgen