Ismael Vega
Cottage Grove
Summary
Dynamic professional with a proven track record at the Department of Veterans Affairs, excelling in effective communication and crisis intervention in and out of the working environment. Adept at team collaboration and conflict resolution, I have successfully trained staff and improved service quality, ensuring veterans receive the support they deserve while maintaining high operational standards.
Overview
17
17
years of professional experience
Work History
Readjustment Counseling Technician
Department of VA-Veteran Combat Call Center
Lakewood
09.2020 - 07.2021
- Assisted veterans with inquiries and concerns through effective communication.
- Utilized call center software to log and track veteran interactions accurately.
- Resolved issues promptly while maintaining a respectful and empathetic demeanor.
- Followed standard operating procedures to maintain quality in service interactions.
Line Sushi Chef
House of Sushi Chef Rogers, Dylan
Colorado Springs
05.2018 - 12.2019
- Maintained cleanliness and organization of the sushi preparation area.
- Collaborated with kitchen staff to ensure timely service and quality dishes.
- Stored raw ingredients correctly according to established protocols.
- Organized the kitchen in a clean and sanitary manner to meet health standards.
- Improved performance of team members resulted in high-quality meals being produced daily.
Fire Support Specialist Team Leader
United States Army
Fort Carson
03.2009 - 07.2010
- Coordinated fire support operations with infantry units and artillery teams.
- Operated communication systems to relay critical information during missions.
- Trained soldiers on fire support procedures and equipment usage.
- Developed mission plans to integrate various fire support assets effectively.
- Collaborated with joint forces to ensure synchronized operations in combat zones.
- Served as a liaison between ground forces and higher command elements regarding fire support operations.
Forward Observer Coordinator
United States Army
Fort Hood
08.2004 - 03.2009
- Coordinated reconnaissance missions to gather critical battlefield intelligence.
- Communicated tactical information to support fire coordination and maneuver operations.
- Trained junior soldiers on observation protocols and equipment usage.
- Prepared reports detailing enemy movements and operational recommendations.
- Conducted reconnaissance patrols to identify potential targets and gather intelligence on enemy activity.
- Maintained situational awareness of the terrain and enemy forces in the area of operations.
Education
Master of Arts - Social Work
Bethel University
Saint Paul, MN06-2027
Bachelor of Science - Social Sciences
University of Maryland Global Campus
Hyattsville, MD05-2025
Associate of Science - Social Sciences
Thomas Nelson Community College
Hampton, VA07-2015
Skills
- Effective communication
- Team collaboration
- Conflict resolution
- Data analysis
- Customer service
- Program evaluation
- Crisis intervention
- Case management
- Team Training
- Staff education and training
- SOP enforcement
- Problem-solving
- Risk mitigation
- Relationship building
References
References available upon request.
Timeline
Readjustment Counseling Technician
Department of VA-Veteran Combat Call Center
09.2020 - 07.2021
Line Sushi Chef
House of Sushi Chef Rogers, Dylan
05.2018 - 12.2019
Fire Support Specialist Team Leader
United States Army
03.2009 - 07.2010
Forward Observer Coordinator
United States Army
08.2004 - 03.2009
Master of Arts - Social Work
Bethel University
Bachelor of Science - Social Sciences
University of Maryland Global Campus
Associate of Science - Social Sciences
Thomas Nelson Community College