Ismael Villegas

Provided leadership to motivate staff members to achieve performance goals.

• Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
• Increased productivity through cross-training and thorough training of both current employees and new hires.
• Scope of leadership grew from 10 members to 20 members from a different business unit, with different product, processes, and ERP systems.
• Monitored warehouse operations to ensure accuracy and efficiency.
• Scheduled shipments and deliveries to meet customer requirements efficiently.
• Evaluated existing processes for cost savings opportunities.
• Identified process improvement opportunities within the warehouse environment.
• Developed strategies that enhanced operational efficiencies in the warehouse.
• Developed plans for reorganizing storage areas based on product volume changes.
• Coordinated with other departments to ensure smooth flow of materials.
• Resolved day-to-day operational issues promptly to maintain workflow.
• Resolved customer inquiries regarding order status or delivery issues promptly.
• Had Daily Tier 1 Meeting with entire department to go over Updates, KPI's, and Safety topics.
• Conducted Interviews with potentially new candidates and assigned to positions that fit skill profile within the Warehouse
• Enforced disciplinary action according to Company Policy.
• Gave feedback to Team members according to performance, efficiency, & behavior and suggested promotions and merit increases.

• Lead a group of 10 people spread across Shipping, Receiving, and Packaging.
• Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and ship methods to minimize costs and arrive on time.
• Supervised the daily activities of warehouse staff including assigning tasks and monitoring performance.
• Resolved issues with damaged shipments, incorrect quantities, and lost shipments through effective communication with customer representatives.
• Resolved customer complaints related to shipping delays or damaged items in a timely manner.
• Achieved a 56% decrease in customer complaints through collaborative efforts with the team.
• Delegated responsibilities to workers based on their expertise and workload.
• Organized work orders for timely packaging according to shipping and requested dates.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Reviewed order data to verify transactions and shipping dates.
• Identified and corrected errors independently, ensuring accuracy.
• Maintained records of all materials received or shipped from the warehouse.

• Introduced"Action Tracker" to monitor pending import clearances, delays, and missing shipments across Wilsonville, Tualatin, and Guaymas sites.
• Provided Customs Brokers with Clearance Instructions in regard to Product HTS, COO, Melt Source, Value, UOM, and whether or not PGA/FDA applied.
• Created database for raw material classification to facilitate import/exports and mass upload into ERP system.
• Analyzed product blueprints to assign harmonized codes based on profile and use.

• Received incoming shipments, verified contents against records, and coordinated transfer to appropriate department.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Resolved issues with vendor representatives regarding damaged shipments and item shortages to ensure timely fulfillment.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Packed, secured, labeled, and applied postage on materials to ensure accurate and efficient shipment preparation.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Sorted and delivered materials to different work areas and staff.