Ismahan Jama
SeaTac,WA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Security Guard
Allied Universal
11.2022 - 09.2023
- CPR trained
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Reporting & writing daily occurrences
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Guard
Kingdom Security
04.2022 - 05.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer Supervisor
Allied Universal
09.2021 - 02.2022
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Developed detailed incident reports, providing comprehensive information for management review and decision-making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Sales Associate
Clothing Store (Volunteering)
11.2019 - 03.2020
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Boutique
05.2019 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
UX/UI Design
Highline Community College
06.2025
High School Diploma -
Tyee High School
06.2020
Skills
Verbal and written communication
Work ethic
Keen observer
Reliability
Relationship building and management
De-Escalation Techniques
CPR Certified
Honest and Dependable
Active Listening
First Aid Training
Adaptable and Flexible
Team Leadership
Timeline
Security Guard
Allied Universal
11.2022 - 09.2023
Security Guard
Kingdom Security
04.2022 - 05.2022
Security Officer Supervisor
Allied Universal
09.2021 - 02.2022
Sales Associate
Clothing Store (Volunteering)
11.2019 - 03.2020
Sales Associate
Boutique
05.2019 - 08.2019
UX/UI Design
Highline Community College
High School Diploma -
Tyee High School
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