Ismahan Nur
Takoma Park,Maryland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly reliable and dedicated to achieving success in a collaborative work environment.
Overview
7
7
years of professional experience
Work History
REGISTERED BEHAVIOR TECHNICIAN
Brighter Strides
Silver Spring, MD
05.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
FRONT DESK CONCIERGE
Foulger Pratt
Silver Spring, MD
06.2022 - 03.2023
- Responsible for creating and warm welcoming environment for the residents while also providing excellent communication skills and customer service skills necessary to succeed
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to the buildings residents
PROGRAM LEADER FOR TEENS/ADOLESCENCE
City of Takoma Park
Takoma Park, MD
06.2018 - 03.2020
- Preparing and organizing materials for activities
- Provided transportation for adolescence to and from after school activities.
- Assisting students with creating an academic plan for their education as well as preparing for college/ successful career after graduation.
- Created successful relationships with students to better their experience at the program.
- Provided emotional support, guidance, and motivation to students to create a safe space.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with program standards.
SITE COORDINATOR
Montgomery County Collaboration Council
Takoma Park, MD
10.2016 - 06.2017
- Creating/ maintaining a safe environment for both students and staff to grow
- identifying/sourcing all of the vendors necessary for an event
- Reported signs of abuse/neglect to supervisors
- Maintained up-to-date knowledge of incoming orders/equipment for staff
- Promote and managed events
- Navigated recent versions of Microsoft Office software suites
- Attended online monthly training updates through the company's internal online portal to gain better knowledge on any updates.
- Oversaw event registration process by collecting and tracking attendee information.
Education
Bachelor of Science - Social Work
Bowie State University
Bowie, MD05.2024
Associate of Science - General Studies
Montgomery College
Rockville, MD05.2020
Skills
- Creative Problem Solving
- Hardworking and Friendly
- Strong Verbal and Written Communication
- Microsoft office efficient
- Reliable
- Adaptability to Fast-Paced Environment
- Organizational Skills
- Positive Attitude
- multitasking
- Cross-organizational Collaboration
- Eager to achieve success in work environment
- Dedicated to helping others
Additional Information
VOLUNTEER EXPERIENCE
- Collaborated with local organizations to support back-to-school drives, ensuring underprivileged students had access to necessary supplies.
- Assisted in fundraising events for UMR (United Muslim Relic), contributing to community initiatives.
- Cooked and distributed food at local soup kitchens in the Silver Spring area, providing essential meals to those in need.
- Organized and managed community events for the City of Takoma Park, facilitating community engagement and cohesion.
Timeline
REGISTERED BEHAVIOR TECHNICIAN
Brighter Strides
05.2023 - Current
FRONT DESK CONCIERGE
Foulger Pratt
06.2022 - 03.2023
PROGRAM LEADER FOR TEENS/ADOLESCENCE
City of Takoma Park
06.2018 - 03.2020
SITE COORDINATOR
Montgomery County Collaboration Council
10.2016 - 06.2017
Bachelor of Science - Social Work
Bowie State University
Associate of Science - General Studies
Montgomery College