Ismaidy Rodriguez

- Prepare detailed residential fence estimates for wood, vinyl, and chain-link.

- Measure properties on-site and present quotes directly to homeowners

- Schedule installation crews, order materials, and supervise job sites to ensure quality and safety

- Manage client communication from initial quote to final walk-through, resolving issues same-day

- Track inventory, payments via Zelle/cash/check, and maintain zero scheduling conflicts

• Navigated delivery routes efficiently to ensure timely customer satisfaction.
• Managed multiple deliveries while maintaining high standards of vehicle cleanliness and safety.
• Utilized mobile app technology to track orders and communicate with customers effectively.
• Collaborated with team members to streamline delivery processes and enhance service quality.

• Managed floor sales, phone orders, and inventory checks simultaneously during peak weekends

• Handled customer escalations, including delivery delays and refunds, turning complaints into 5-star reviews

• Maintained paper + digital logs for deliveries with zero double-books after implementing check system

• Assisted customers in selecting furniture to meet design preferences and functional needs.
• Maintained product knowledge to effectively address customer inquiries and concerns.
• Executed sales transactions accurately using point-of-sale systems.
• Collaborated with team members to create visually appealing merchandise displays.

• Trained new associates on sales techniques and product features to enhance customer service experiences.
• Monitored inventory levels, ensuring timely restocking of popular items to optimize sales opportunities.
• Resolved customer complaints promptly, improving overall satisfaction and loyalty.

• Delivered 150-200 packages daily across assigned routes, maintaining 98% on-time delivery rate

• Operated Amazon delivery van, performing daily vehicle inspections for safety compliance

• Used Amazon Flex app and GPS routing to optimize delivery sequence and meet tight deadlines

• Provided customer service during deliveries, resolving package placement issues professionally

• Maintained zero accidents and zero package losses over 12+ months of service

• Operated heat press machinery to apply custom logos and branding on work gloves according to client specifications

• Conducted visual quality inspections of finished products to ensure logos were aligned, adhered properly, and met company standards

• Packaged and prepared finished gloves for shipment, including counting, boxing, and labeling orders accurately

• Maintained production flow by meeting daily deadlines and coordinating with team members during high-volume periods

• Followed all OSHA safety protocols while handling equipment and maintaining a clean, organized work area

• Assisted with basic machine maintenance and reported equipment issues to supervisors to prevent downtime