Summary
Overview
Work History
Education
Skills
Timeline
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Ismail Abu-Shanab

Worth,IL

Summary

Experienced PSE Clerk with background in managing postal operations and customer service inquiries at various locations. Strengths include strong organizational abilities, effective communication skills, and comprehensive knowledge of postal procedures. Committed to ensuring timely mail delivery while adhering to federal postal regulations and guidelines. Previous work has led to enhancement of operational efficiencies and improvement in customer satisfaction levels. Reliable Postal Clerk with experience in handling, sorting and distributing mail efficiently. Possess strong organizational skills with an emphasis on time management to ensure mail reaches recipients promptly. Committed to maintaining customer service standards within postal operations. Successfully improved overall efficiency of previous workplace through streamlined procedures.

Overview

4
4
years of professional experience

Work History

PSE Clerk

USPS
Worth, IL
05.2024 - 08.2024
  • Organized mail into appropriate categories and sorted them according to post office regulations.
  • Managed multiple projects simultaneously while meeting strict deadlines.
  • Assisted customers with their postal needs, such as sending packages and buying stamps.
  • Cleaned equipment regularly for proper functioning of machines used in the facility.
  • Scanned documents for mailing purposes and generated labels for outgoing items.
  • Maintained accurate records of all incoming and outgoing mail items.
  • Responded quickly to inquiries from customers regarding postal services offered by the post office.
  • Provided customer service support to clients over the phone, via email or in person.
  • Performed data entry duties for tracking mail and other related activities.
  • Verified addresses on envelopes before delivery to ensure accuracy of destination.
  • Operated forklifts and other heavy equipment to move large items and containers.
  • Offered support and advice to newer personnel to improve performance.

Cashier

DNA Beauty supply
Chicago
01.2021 - 04.2024
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.

Education

High School Diploma -

Amos Alonzo Stagg Highschool
Palos Heights, IL
05-2024

Skills

  • Supply Management
  • Shipping and receiving
  • Document processing
  • Deadline Management
  • Workplace Safety
  • Production goal setting
  • Retail Sales
  • Distribution Services
  • Tracking protocols
  • Regulatory Compliance
  • Confidentiality
  • Equipment Operation
  • Documentation
  • Problem-solving skills
  • Postal regulations
  • Weight Calculations
  • Loading and unloading
  • Clerical Support
  • Administrative Support
  • File Organization
  • Front Office Management
  • Correspondence typing
  • Spreadsheet tracking
  • Appointment confirmation

Timeline

PSE Clerk

USPS
05.2024 - 08.2024

Cashier

DNA Beauty supply
01.2021 - 04.2024

High School Diploma -

Amos Alonzo Stagg Highschool

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Ismail Abu-Shanab