Ismail Alabrash
5832 Paul Talbott Cir Grove City,OH
Summary
Detail-oriented IT student with hands-on experience in hardware support, structured cabling, and troubleshooting Windows systems. Experienced in fast-paced, 24/7 environments with a background supporting data center operations and secure facilities. Strong problem-solver with the ability to diagnose issues, manage tickets, and maintain system reliability.
Overview
5
5
years of professional experience
Work History
IT Technical Support Intern
Columbus State Community College
Columbus, OH
05.2024 - Current
- Provided first-level technical support for students and faculty (Windows 10/11 systems)
- Troubleshot hardware issues including RAM, SSD, and peripheral devices
- Documented and resolved support tickets using help desk system
- Assisted with printer setup and network connectivity issues
- Reset passwords and managed basic Active Directory user accounts (under supervision)
Security Officer
Securitas Security Services USA
Plain City, OH
01.2025 - 01.2026
- Controlled access to secure data center environments using badge verification and logging systems
- Verified contractor/vendor credentials prior to entry into critical infrastructure areas
- Conducted patrols of server, electrical, and mechanical rooms to ensure operational integrity
- Documented incidents and escalated concerns according to site protocol
- Maintained confidentiality and compliance within a controlled-access environment
- Supported 24/7 operations in a high-security, uptime-critical environment
Security Officer
Allied Universal Security Services
Columbus, OH
08.2023 - 04.2024
- Monitored security systems and conducted regular patrols to ensure safety of premises.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement as needed.
- Enforced compliance with company policies and procedures, maintaining a secure environment for all personnel.
- Prepared detailed incident reports documenting security breaches or unusual activities for management review.
Maintenance Technician Intern
Target
Columbus, OH
05.2022 - 07.2023
- Performed routine inspections and preventative maintenance on store equipment and facility systems to reduce downtime and ensure safe daily operations
- Responded to urgent maintenance requests (equipment failures, safety hazards, etc.) with fast, effective solutions
- Maintained and repaired fixtures, shelving, doors, and backroom equipment to support store functionality
- Tracked work orders and documented repairs to maintain accurate maintenance records and ensure accountability
Retail Sales Associate
Best Buy
Columbus, OH
05.2021 - 05.2022
- Provided expert assistance to customers in troubleshooting and configuring PC hardware routers and networking devices.
- Explained technical specs in simple terms
- Maintained product displays and ensured merchandise was stocked and organized.
- Supported Geek Squad team with basic device setups
Education
Associate of Science - Information Technology
Columbus State Community College
Columbus, OH2027
Skills
- Server hardware installation (assisted rack & stack)
- Windows 10/11 troubleshooting
- Help desk ticketing systems
- Hard drive replacement
- CAT6 cable installation
- IP addressing fundamentals
- Basic connectivity testing (ping, ipconfig)
- Asset tagging & inventory tracking
- ESD safety compliance
- 24/7 shift environment experience
- Following SOPs
- Incident documentation
Timeline
Security Officer
Securitas Security Services USA
01.2025 - 01.2026
IT Technical Support Intern
Columbus State Community College
05.2024 - Current
Security Officer
Allied Universal Security Services
08.2023 - 04.2024
Maintenance Technician Intern
Target
05.2022 - 07.2023
Retail Sales Associate
Best Buy
05.2021 - 05.2022
Associate of Science - Information Technology
Columbus State Community College