Ismail Amir
Philadelphia,PA
Summary
Dynamic leader with over a decade of experience in learning and organizational development, program management, and team building within global organizations. Passionate about creating innovative, data-driven learning experiences that empower individuals and teams to reach their fullest potential. Expertise in designing and delivering impactful development programs, leveraging technology to enhance learning outcomes, and fostering a culture of continuous growth and inclusion.
Overview
14
14
years of professional experience
Work History
Owner/CEO | Educational Consultant
iAM Legend LLC
Philadelphia, USA
01.2019 - Current
- Design and deliver engaging, scalable social-emotional learning (SEL) programs for over 5,000 students and educators, resulting in measurable improvements in behavior and academic performance
- Partner with educational leaders to assess organizational needs and create customized development solutions
- Facilitate workshops and professional development sessions for educators on emotional intelligence, DEI, and leadership growth
- Utilize AI-powered tools and platforms to create innovative, self-service learning content and e-learning modules tailored to diverse audiences
- Measure program effectiveness through data analysis, ensuring continuous improvement and alignment with strategic goals
Lead, Black@Apple US Retail East
Apple Inc.
, East Region
11.2020 - 11.2021
- Organized and executed regional DEI initiatives and training programs for over 600 Employee Resource Group members.
- Designed virtual learning experiences, such as webinars and workshops, on topics including unconscious bias, leadership development, and community engagement.
- Partnered with external organizations to launch impactful volunteer initiatives, including audiobooks for underserved children, and historical document transcription projects.
Manager, People & Talent
Apple Inc.
03.2019 - 11.2021
- Developed and implemented talent development initiatives, increasing team productivity and engagement by 45% year over year.
- Designed and delivered quarterly 'Allyship' training sessions for over 90 employees, fostering a culture of inclusion and collaboration.
- Spearheaded diversity and inclusion programs, including Black History Month and Accessibility Awareness Month, achieving an 80% increase in participation.
- Partnered with cross-functional teams to develop scalable learning experiences, leveraging digital platforms to support remote and hybrid teams.
- Led performance management processes, including calibration sessions and individualized coaching plans, to support employee growth and retention.
Manager, Consumer Education
Apple Inc.
11.2017 - 03.2019
- Led a team of client-facing instructors, driving a 75% increase in learning program attendance.
- Created multi-modal learning experiences, including synchronous online courses and self-service modules, to enhance user engagement and knowledge retention.
- Conducted quarterly one-on-one coaching sessions to support individual career development and align learning strategies with organizational goals.
Senior Technical Support Lead/Trainer
Apple Inc.
01.2011 - 01.2017
- Designed and facilitated weekly training sessions for hardware and software support teams, increasing accuracy and efficiency by 20%.
- Developed onboarding and learning plans for new hires, improving team readiness and customer satisfaction scores.
- Utilized feedback and performance data to continuously refine learning content and delivery methods.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
West Chester, PA05.2011
Skills
- Talent management
- Training facilitation
- Stakeholder management
- Coaching and mentoring
- Learning Management Systems (LMS)
- E-learning Platforms & AI-powered Tools
- Data Analysis Tools (eg, Excel, Tableau)
- Collaboration Tools (eg, Slack, Zoom, Asana)
Community Service
- Omega Psi Phi Fraternity, Inc. - Volunteer, Charles R. Drew National Blood Drive & Voter Registration Drives
- The Block Church, Philadelphia - Greeting Coordinator
- Various Nonprofits - Facilitator of DEI and SEL-focused volunteer programs
References
References available upon request.
Timeline
Lead, Black@Apple US Retail East
Apple Inc.
11.2020 - 11.2021
Manager, People & Talent
Apple Inc.
03.2019 - 11.2021
Owner/CEO | Educational Consultant
iAM Legend LLC
01.2019 - Current
Manager, Consumer Education
Apple Inc.
11.2017 - 03.2019
Senior Technical Support Lead/Trainer
Apple Inc.
01.2011 - 01.2017
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
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