Summary
Overview
Work History
Education
Skills
Timeline
Generic

ISMAIL DUMUTU

Manchester,NH

Summary

Experienced EHR Training and Support Specialist with a proven track record of delivering highly effective ILT and VILT training sessions. Skilled in addressing post-go-live problems and providing focused support on modules including Cadence, Prelude, IP Provider, and Ambulatory. Recognized for enthusiastic personality and hands-on, creative approach to problem-solving. Excited to leverage four years of experience in a challenging long-term position.

Overview

6
6
years of professional experience

Work History

Monitoring, Evaluation & Learning (MEL) Manager

Counterpart International
01.2024 - 03.2025
  • Designed and implemented MEL frameworks across two multi-year, grant-funded human rights and anti-trafficking programs in Afghanistan.
  • Developed data collection instruments (surveys, FGDs, interview guides) aligned with evaluation goals and stakeholder needs.
  • Utilized DevResults and Airtable as project tracking systems to monitor implementation milestones and deliverable timelines.
  • Facilitated 3+ learning events that synthesized findings into actionable recommendations for leadership and donors.
  • Maintained accountability for all MEL deliverables, ensuring deadlines and data integrity standards were met.
  • Fostered inclusive engagement by integrating local community voices into program design and evaluation planning.

Strategy and Evaluation Associate

Management Systems International
07.2023 - 01.2024
  • Designed and implemented evaluations for donor-funded projects, including evaluation design, literature reviews, instrument development, data collection, and analysis.
  • Produced high-impact technical memos and presentations for USAID stakeholders, increasing engagement with MEL outputs.
  • Coordinated with grantee partners to align MEL activities with donor expectations and strategic goals.
  • Applied critical thinking and problem-solving to resolve inconsistencies in monitoring datasets.

Go Live- Cerner Powerchat

Northern Light Health System
09.2023 - 10.2023
  • Assisted end users during the cutover process from paper charts to Cerner.
  • Assist in managing their patient’s chart, MAR, orders, medications, ED summary, flow sheet document, MAR summary, chemotherapy documentation and verification, and blood transfusion administration.
  • Help with medication reconciliation for effective and timely discharge, admission, and transfer of a patient.
  • Assisted clerks with check-in, check-out, and scheduling of appointments.
  • Supported physicians in placing orders and documenting patients’ charts.

Monitoring, Evaluation, and Learning Specialist

Digify Africa
08.2022 - 07.2023
  • Revised organizational M&E frameworks, improving real-time tracking of KPIs across five national programs.
  • Developed interactive dashboards with Power BI to support data-driven decision-making.

Epic Go-Live Consultant

St. Joseph Hospital
10.2022 - 11.2022
  • Optimized Scheduling and Registration workflows
  • Following up on outstanding issues tickets and maintaining an organized log for ticket tracking.
  • Assisting in customizing staff schedules to optimize their daily functions.
  • Supported clinicians to navigate through their clinical workflow on the hyperspace.

Go Live- Cerner PowerChart

Northern Light Health System
08.2022 - 09.2022
  • Led and delivered EHR training using the following methods:
  • Provided individual training, group instruction, including clinic huddles, Informatic Steering Committee (ISC) meeting, and Peer Expert meetings Targeted over -the- shoulder support Virtual training support as needed.
  • Provided training and workflow adoption to end users in accordance with position specific clinical and business workflows.
  • Provided formal and informal training and implementation guidance, integration, and change management support to functional users (medical and dental) requiring assistance in implementing, using and integrating EHR.
  • Assisted in adding previously excluded orders to a power plan and adding orders to a power plan that do not exist within that power plan.

Data Analyst

Water for South Sudan
07.2020 - 01.2022
  • Collected, cleaned, and analyzed data from 15+ rural sites to improve service delivery.
  • Designed SOPs that standardized field data procedures and improved data quality.
  • Integrated community feedback into evaluation cycles to ensure relevance and responsiveness.

Go-Live Support Specialist

Atrium Union Wave
12.2021 - 12.2021
  • Assist nurses with ED narrator documentation, Chart review, Discharge process.
  • Assisted with Adding button to ED narrator, viewing lab and radiology result.
  • Assisted nurse with building or assigning patients.
  • Assisted accessing a patient’s radiology exams in any location with order viewer..

Go-Live Consultant

VCU
11.2021 - 12.2021
  • Assist nurses with ED narrator documentation, Chart review, Discharge process.
  • Assisted with Adding button to ED narrator, viewing lab and radiology result.
  • Assisted nurse with building or assigning patients.
  • Assisted accessing a patient’s radiology exams in any location with order viewer.

Epic Go-Live Support/Mychart Support

Nuance Communication
03.2021 - 06.2021
  • Assist end-user in installing and configuring Citrix application tools.
  • Assist End users in troubleshooting Epic Hyperspace issues and escalate issues through ServiceNow to get issues resolved.
  • Assist End users on how to mark Epic applications as favorites in Citrix.
  • Resolved issues through ServiceNow, and escalated issues.
  • Provide technical guidance and problem resolution on issues that are moderate to complex
    based on workflow.
  • Assist in troubleshooting the Epic Mychart application..

Epic Go Live OpTime, Anesthesia and Ambulatory

Tower Health
02.2021 - 03.2021
  • Help with medication reconciliation for effective and timely discharge, admission, and transfer
    of a patient.
  • Help Surgery scheduler with scheduling appointments.
  • Aide surgeon with the placement of orders in the preOp consult, PostOp Discharge Navigators.
  • Assisted end users on issue resolution.

Epic Go-Live Ambulatory and Cadence

Orlando Health
01.2021 - 02.2021
  • Optimized Scheduling and Registration workflows
  • Following up on outstanding issues tickets and maintaining an organized log for ticket tracking.
  • Assisting in customizing staff schedules to optimize their daily functions
  • Assisting Clinicians with placing and discontinuing Orders.
  • Supported clinicians to navigate through their clinical workflow on the hyperspace.

Epic Go-Live Consultant

Cape Cod Health
10.2020 - 11.2020
  • Float between MedSurg, Pharmacy, and Critical Care department
  • Assist MedSurg providers with placing orders, creating, and managing order sets.
  • Assisted physicians on how to document their encounters and how to review inbasket
    messages.
  • Assisted Nurses in the administration of medications.
  • Trained nurses on how to manage their patients’ assignments.
  • Guided Pharmacists on verifying orders, dispensing queue, and interventions.
  • Assisted pharmacists to build their patient list.

Research Analyst (Contract)

Institutional Shareholder Services
02.2020 - 06.2020
  • Produced 30+ policy reports for clients, supporting informed decision-making during proxy meetings.
  • Tracked governance trends and created policy frameworks for internal use.
  • Prepared documentation to support process reviews and promote transparency.

Cerner Go-Live Consultant

Mcleod Health
08.2019 - 09.2019
  • Supported the provider on how to use Dynamic Documentation.
  • Assisting end users /clinicians with placing, modifying, and discontinuing orders.
  • Supported the Blood Bank Clinician on Product Stock status inquiry report.
  • Assisted Blood Bank Technicians Product Orders, Search Inventory, Correct Inventory, Product
    label, and release products.
  • Supported on how to dispense Products and Documentation.

Tech Support Specialist

Lutheran Hospital of Indiana
04.2019 - 04.2019
  • Classroom training for 1 to 15 End-User on Power Chart and FirstNet
  • Documented attendance in LMS.
  • Assessed end users after classroom training.
  • Developed workflow and optimization for physicians and Nursing staff.

Education

Bachelor of Science - Chemical Engineering

University of Oklahoma
Norman, OK
05-2019

Master of Philosophy - Program Evaluation

University of Cape Town
Cape Town, South Africa
03-2025

Skills

  • Chart abstraction, Document
    Scanning Matrix
  • Microsoft Office (World, Excel,
    PowerPoint, Outlook), SharePoint
  • Workflow Analysis and Optimization,
    Tip sheets, Lesson Plan Enhancement
  • High level of verbal and written
    communication
  • Curriculum Design
  • Orientation, Onboarding
  • EPIC EHR implementation
  • Ticket resolution: TDX, ServiceNow
  • Learning Management Systems:
    Oracle, Healthstream, LMS360
  • Adult Education, Training delivery, Elbow Support
  • Ticket resolution: Hyperdrive, HelpDesk, SUP, Training Environment, tip sheets
  • EPIC Software Proficiency: Cadence/Prelude, Referrals, Front Desk, Registration, IP Provider, in Ambulatory

Timeline

Monitoring, Evaluation & Learning (MEL) Manager

Counterpart International
01.2024 - 03.2025

Go Live- Cerner Powerchat

Northern Light Health System
09.2023 - 10.2023

Strategy and Evaluation Associate

Management Systems International
07.2023 - 01.2024

Epic Go-Live Consultant

St. Joseph Hospital
10.2022 - 11.2022

Go Live- Cerner PowerChart

Northern Light Health System
08.2022 - 09.2022

Monitoring, Evaluation, and Learning Specialist

Digify Africa
08.2022 - 07.2023

Go-Live Support Specialist

Atrium Union Wave
12.2021 - 12.2021

Go-Live Consultant

VCU
11.2021 - 12.2021

Epic Go-Live Support/Mychart Support

Nuance Communication
03.2021 - 06.2021

Epic Go Live OpTime, Anesthesia and Ambulatory

Tower Health
02.2021 - 03.2021

Epic Go-Live Ambulatory and Cadence

Orlando Health
01.2021 - 02.2021

Epic Go-Live Consultant

Cape Cod Health
10.2020 - 11.2020

Data Analyst

Water for South Sudan
07.2020 - 01.2022

Research Analyst (Contract)

Institutional Shareholder Services
02.2020 - 06.2020

Cerner Go-Live Consultant

Mcleod Health
08.2019 - 09.2019

Tech Support Specialist

Lutheran Hospital of Indiana
04.2019 - 04.2019

Bachelor of Science - Chemical Engineering

University of Oklahoma

Master of Philosophy - Program Evaluation

University of Cape Town

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