Ismail ElMoussi
Bloomfield,NJ
Summary
Solutions and results-driven business analyst with 5 years of experience in identifying and implementing process improvements. Effective at executing comprehensive testing plans. Proven track record in establishing new workflow processes and fulfilling stakeholders & business partners expectation.
Overview
4
4
years of professional experience
Work History
Production Support Analyst
Sompo International Holdings Ltd.
08.2020 - 07.2023
- Contributed to successful implementation of a new insurance business product by coordinating resources, managing deadlines, and aligning expectations among stakeholders.
- Facilitated seamless communication between technical teams, stakeholders, and end-users, ensuring timely resolution of incidents.
- Created requirements for our technical documentation and insurance forms and merged them in our systems based on legal/technical requirements.
- Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Business Analyst Intern
Sompo International Holdings Ltd.
02.2019 - 07.2020
- Tasked with the clean-up of UI fields for more than 15 insurance/reinsurance product lines.
- Prototyped several UI Mock-ups in Axure for each product line
- Performed extensive clean-ups and consolidation efforts of multiple key foundational user stories across all business products.
- Performed multiple investigations of user issues and collaborated accordingly with Dev and QA teams to identify root cause, test out possible workarounds, and resolve user problems.
- Conducted thorough reviews and triages of production issues encountered by users during the underwriting process.
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ05.2020
Skills
- Technical Troubleshooting
- Customer Service
- Team Collaboration
- Project Documentation
- Technical Analysis
- Client Relations
- Root Cause Analysis
- Technical Writing
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
References
References available upon request.
Software & Technology
Python, Excel, Word, Powerpoint, C++, Microsoft Access, Oracle DB, HTML, CSS, JavaScript, Ajax, SQL, GuideWire PolicyCenter, Axure
Timeline
Production Support Analyst
Sompo International Holdings Ltd.
08.2020 - 07.2023
Business Analyst Intern
Sompo International Holdings Ltd.
02.2019 - 07.2020
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Similar Profiles
Aidan BartleyAidan Bartley
Assistant Underwriter at Sompo InternationalAssistant Underwriter at Sompo International
ELIZABETH R. BANEYELIZABETH R. BANEY
Underwriter, Commercial Management Liability at Sompo InsuranceUnderwriter, Commercial Management Liability at Sompo Insurance
Dyah WulandariDyah Wulandari
Head of Digital Agency at PT SOMPO Insurance IndonesiaHead of Digital Agency at PT SOMPO Insurance Indonesia