ISMAIL MAHAMUD

Experienced IT leader with over 20 years of experience in driving enterprise-wide technology solutions and overseeing support operations. Proficient in Microsoft 365, Azure, Intune, and Google Workspace. Skilled in mentoring diverse teams, optimizing processes, and spearheading impactful IT initiatives. Committed to fostering business growth through innovative strategies, dependable performance, and a leadership approach centered on empowering individuals.

Experienced Systems Administrator with 20 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.

• Achieved measurable improvements in operational efficiency through effectively supporting critical IT processes and workflows.
• Delivered timely and accurate completion of technical tasks, resulting in consistent achievement of performance goals and service levels.
• Supervised and motivated teams of professionals to ensure high-quality project execution and ongoing operational success.
• Collaborated with cross-functional teams to drive successful completion of key projects that enhanced organizational capabilities.
• Implemented innovative software solutions to streamline workflows and improve system reliability and security.
• Developed and maintained detailed tracking tools using Microsoft Excel to enhance resource management and reporting accuracy.
• Identified and resolved product or system issues through thorough testing and analysis, improving overall user experience.
• Documented and addressed critical technical challenges, leading to significant improvements in system stability and user satisfaction.

• MCSE
• MCSA
• CCNA
• Azure Administrator
• ITIL Foundations
• VMware Certified
• ServiceNow
• Jira

• - Migrated 3,000+ users to Microsoft 365 / Azure cloud with 100% uptime.
• - Reduced IT ticket volume by 30% through automation and knowledge base.
• - Promoted 5 junior staff into leadership roles through hands-on mentorship.
• - Achieved 99.9% uptime for critical enterprise infrastructure.
• - Saved over $100K annually through license and hardware optimization.

• Member, CompTIA Association of Information Technology Professionals (AITP)
• Member, Microsoft IT Pro Community
• Member, Azure Cloud Professionals Network
• Volunteer, Blacks in Technology Foundation
• Member, National Society of Black Engineers (NSBE)
• Active Contributor, Spiceworks Tech Community
• Participant, Minnesota IT Leadership Network (MNLN)
• Member, InfraGuard (FBI–Industry Cybersecurity Collaboration)
• Member, Google Workspace Admin Commun
• Participant, TechSoup for Nonprofits & IT Support
• Alumni, Virginia Tech College of Business & IT
• Supporter, Women in Tech / Girls Who Code (Advocate & Mentor Ally)
• Attendee, Microsoft Ignite, AWS re:Invent, and VMworld Conferences