Ismail Mohamud
Seattle,WA
Summary
Collaborative, adaptable, creative thinker, and problem solver. Strong leadership, management & organization skills. Strong ability to set priorities, manage deadlines, and great attention to detail. Experienced in working with multicultural populations. Excellent written, verbal, and oral communication skills. Responsible, goal-oriented, and professional. Committed to lifelong learning and helping others. Bi-Lingual. Fluency in reading, writing, and speaking English and Somali.
Overview
13
13
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Security Professional
Amazon
Tukwila, Washington
05.2024 - Current
- Trained in CPR and AED life-saving training.
- Extensive customer service experience.
- Work well in a team.
- Excellent communication skills.
- Experienced in setting up and training new-hires for success.
- Experienced in using technology to help improve work efficiency.
- Flexible working in different settings, with different people, and at different times.
- Experienced in maintaining a consistent schedule at work to accommodate all team members.
- Reliable and professional in a team setting and in completing work responsibilities.
Amazon Delivery Driver
Amazon
Tukwila, Washington
01.2022 - 01.2022
- Managed deliveries from warehouses to houses using handheld devices.
- Maintained assigned trucks in neat and clean condition, optimizing operations.
- Maintained set routes and schedules to meet customer expectations.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Retrieved materials from warehouses or other locations to accurately fill customer orders.
Security Professional
Amazon
Tukwila, Washington
01.2018 - 01.2022
- Verified security of windows, gates, and doors to prevent intrusions.
- Authorized and monitored the entrance and departure of employees and visitors to guard against theft and maintain the security of premises.
- Warned persons of rule infractions and violations and evicted violators from premises, using verbal communication only.
- Answered various alarms to investigate disturbances.
- Wrote reports of daily irregularities to describe and document property damage and the presence of unauthorized individuals.
- Locked doors and gates of entrances and exits to secure buildings.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Called to take messages, answer questions and provide information during non-business hours and when the switchboard is closed.
- Patrolled assigned areas on foot to confirm personal, building, and equipment security.
- Inspected and adjusted security systems and equipment to detect evidence of tampering.
- Assisted vendors and other third parties with access to restricted areas.
Student Assistant
UW Aeronautics and Astronautics Fiscal Department
Tukwila, Washington
01.2017 - 01.2017
- Connected visitors and callers to appropriate resources in the office and throughout campus.
- Worked and managed multiple tasks to meet established deadlines.
- Maintained a professional and courteous attitude toward co-workers and students.
- Followed strict confidentiality standards regarding data and student privacy.
- Some accounting and compliance work.
- Frequently emailed UW faculty to confirm expenses made on the UW budget.
- Sought out UW faculty to receive signatures for expense reports.
- Uploaded paper files to an online server to reduce the overflow of paper files in the office.
- Sorted storage files that were outdated, uploaded, and yet to be uploaded.
Sales Associate
Macy’s
Tukwila, Washington
01.2016 - 01.2017
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to process sales transactions and handle payments.
- Used product knowledge for handling objections.
- Introduced promotions and sale opportunities, enticing customers.
- Kept signage and merchandise displays organized and up to date, promoting visual presentation standards.
- Cross-trained with other store departments and areas, supporting overall retail operations.
- Performed cleaning tasks, keeping the store neat and organized.
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
Youthforce Internship
Boy’s and Girl’s Club
Tukwila, Washington
01.2014 - 01.2015
- Worked on Seahawks and Sounders games as a gameday helper for fan interaction.
- Escorted fans with proper access onto the field, pre- and post-game to see the players up close.
- Helped with pregame games and activities for fans and their kids.
- Gave out gameday giveaways such as scarves and goodie bags.
Education
Bachelor of Communication - Communications
University of Washington
Seattle, WA 09.2022 - 06.2023
Skills
- Communication: Clearly articulating ideas in verbal and written form, essential for teamwork and client interactions
- Teamwork: Collaborating effectively with colleagues to complete projects
- Adaptability: Adjusting to changing circumstances and learning new skills quickly
- Creativity: Generating innovative ideas or approaches to challenges
- Emotional Intelligence: Understanding and managing emotions to improve workplace relationships
- Computer Skills: Proficiency in MS Office, G-Suite, or industry-specific software
- Foreign Languages: Communicating in multiple languages increases versatility
- Leadership: Guiding and motivating teams to achieve goals
- Problem-Solving: Identifying issues, analyzing options, and implementing solutions
- Critical Thinking: Making informed decisions using logic and analysis
- Time Management: Prioritizing tasks to meet deadlines efficiently
- Conflict Resolution & Negotiation: Handling disagreements constructively and advocating effectively
- Project Management: Coordinating resources, timelines, and deliverables
Certification
Basic Life Support and Automated External Defibrillator – Security Industry Specialists and Allied Universal
Languages
English
Native or Bilingual
Somali
Professional Working
Timeline
Security Professional
Amazon
05.2024 - Current
Bachelor of Communication - Communications
University of Washington
09.2022 - 06.2023
Amazon Delivery Driver
Amazon
01.2022 - 01.2022
Security Professional
Amazon
01.2018 - 01.2022
Student Assistant
UW Aeronautics and Astronautics Fiscal Department
01.2017 - 01.2017
Sales Associate
Macy’s
01.2016 - 01.2017
Youthforce Internship
Boy’s and Girl’s Club
01.2014 - 01.2015