Summary
Overview
Work History
Education
Skills
Timeline
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Ismail Sabra

Summary

Quick learner Sales and Client Relationship manager with 8 years of experience and proven leadership abilities. Detail-orientated team player with strong organizational skills to handle projects simultaneously.

Overview

9
9
years of professional experience

Work History

Sales Manager-Government Business

Capital Radio(2015)U Ltd
02.2020 - 10.2023
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Account Manager

QG Group-Saatchi&Saatchi
01.2017 - 01.2019
  • organize and lead meetings between Agency and client, share detailed report
  • Streamlined internal processes for better efficiency in account management tasks.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Client Relationship Manager

Brandactive
03.2015 - 12.2017
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
  • Monitored project progress against established timelines while proactively updating stakeholders on any potential setbacks or roadblocks.

Education

Bachelor of Arts - Development Studies

Makerere University
Kampala,Uganda
01.2011

Skills

  • Conflict Management and resolution
  • Client Relationship Management
  • New Business Development
  • Verbal and written communication
  • Negotiating
  • Customer Portfolio Management
  • Customer Service
  • Time Management
  • Sales operations

Timeline

Sales Manager-Government Business

Capital Radio(2015)U Ltd
02.2020 - 10.2023

Account Manager

QG Group-Saatchi&Saatchi
01.2017 - 01.2019

Client Relationship Manager

Brandactive
03.2015 - 12.2017

Bachelor of Arts - Development Studies

Makerere University

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Ismail Sabra