Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ismail Sahin

Paterson,NJ

Summary

Highly enthusiastic customer service professional with many years of client interface experience.

Customer-focused Sales Associate with a solid understanding of the dynamics of the products.


Overview

8
8
years of professional experience

Work History

Store Associate

7 Eleven Store
02.2022 - 07.2023
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Trained new employees quarterly.
  • Created new processes and systems for increasing customer service satisfaction.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Assisted customers with store and product complaints.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Store Associate

7 Eleven Store
04.2015 - 02.2022
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Worked with loss prevention in monitoring shopper behavior.
  • Logged reports, expenses, receipts, and sales in company database.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Evaluated prices and conducted audits to detect and correct price discrepancies.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Bachelor of Arts - History Teacher Education

Selcuk University
Konya, TURKEY
07.1972

Skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Large cash/check deposits expert

Store maintainance ability

Top sales performer

Customer service expert

Accomplishments


  • Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Sales
  • Consistently generated additional revenue through skilled sales techniques.
  • Product Sales
  • Increased sales through effective communication with customers, upgraded customers to different plans and product packages.
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Timeline

Store Associate

7 Eleven Store
02.2022 - 07.2023

Store Associate

7 Eleven Store
04.2015 - 02.2022

Bachelor of Arts - History Teacher Education

Selcuk University

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Ismail Sahin