Ismail Wilson
Louisville,KY
Summary
Dynamic and results-driven professional with experience as an Assistant Store Manager at Citi Trends, excelling in inventory management and customer satisfaction. Proven ability to enhance store operations and foster teamwork, while effectively diagnosing issues and implementing solutions. Skilled in maintenance and repairs, with a strong focus on achieving operational excellence.
Mechanical professional with extensive hands-on experience in vehicle repair and maintenance. Proven ability to diagnose and resolve mechanical issues efficiently while adhering to high standards of quality and safety. Collaborative team player known for reliability and ability to adapt to any circumstances we may face.
Overview
4
4
years of professional experience
Work History
Black Hawk Mechanic
Army National Gaurd
3600 Century Dr.
06.2024 - Current
- Assisted with routine maintenance tasks under supervision.
- Learned to operate basic tools and equipment safely.
- Supported team in diagnosing vehicle issues effectively.
- Maintained cleanliness and organization of work area.
- Collaborated with peers to develop problem-solving skills.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Assistant Store Manager
Citi Trends
Louisville, KY
06.2021 - 01.2025
- Assisted in daily operations, ensuring efficient store functionality and customer satisfaction.
- Coordinated inventory management processes to maintain optimal stock levels and reduce shrinkage.
- Trained and mentored new staff on company policies, customer service techniques, and operational procedures.
- Executed visual merchandising strategies to enhance product presentation and increase sales appeal.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
High School Diploma -
Butler Traditional High School
Louisville, KY06.2023
Skills
- Maintenance and repairs
- Problem diagnosis
- Inventory management
- Detailing and cleaning
- Task prioritization
Timeline
Black Hawk Mechanic
Army National Gaurd
06.2024 - Current
Assistant Store Manager
Citi Trends
06.2021 - 01.2025
High School Diploma -
Butler Traditional High School