Ismaila Faal

Significant Achievements:

• Successfully led the USD0.4million project that created a start-up subsidiary in the USA
• Worked with the project sponsors and developed the project charter including the high level deliverables, risk, quality, scope, schedule and cost.
• identified the initial stakeholders and carried out the stakeholders assessment and engagement matrix critical to the success of the project.
• Engaged the stakeholders to gain funding support and obtain the required regulatory approvals.
• Developed the project management plans.
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Developed and executed the resources management plan including the the development and management of the project team.
• Created team objectives and roles with specific goals outlined for each individual..
• Developed the procurement strategy, scope of work and selected vendors to partner with in the execution of the project.
• developed and executed the robust communications plans to address the needs of the multiple stakeholders in Africa, Asia and the USA.
• Developed and executed the cost management plan, sought and made changes for additional cost to cater and accommodate the cost over runs.
• coordinated the various product iterations with the stakeholders that led to final acceptance of the project deliverables.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout project.
• Determined project staffing needs and led resource management..Led meetings with internal team members, consultants and vendors.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Generated and tracked change orders and other contractual modifications affecting budget and schedule.
• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
• Reviewed budget and vendor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Focused on project monitoring and management by developing forecasts and tracking expenses.

Significant Achievements:

• Worked with project sponsors and developed the project charter for a greenfield microfinance bank (USD3 Million project)
• Developed the business case and the benefits management plan.
• Identified and engaged with the initial stakeholders to collect their requirements for the project to get the required equity and debt funding as well as the regulatory approvals needed.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout including construction of the head office and branch network.
• Built and established strong partnerships with teams, vendors and contractors..
• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
• Conducted periodic inspections of job sites for quality and progress.
• Drafted project construction schedule and updated as job progressed.
• Led meetings with internal team members, consultants and contractors..
• Drove continuous improvement of project delivery process by providing strong leadership.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Generated and tracked change orders and other contractual modifications affecting budget and schedule.
• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
• Modified project plans when needed to better align with organizational objectives.
• Focused on project monitoring and management by developing forecasts and tracking expenses.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Determined project staffing needs and led resource management for the operations of the microfinance bank.
• Led a comprehensive training and development program for the HR.

Significant Achievements:

1.Developed the first ever mortgage lending program in the Gambia

2. Grew the consumer loan book from USD48 million to USD110 million in 6 months.

3. Nominated a Consumer Banking Change Champion

• Built excellent rapport with new and existing clients to better serve financial needs and promote branch loyalty using Outserve Change Management Program
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Trained and deployed the first direct sales force to grow the asset book and increase revenue.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Established and built customer relationships through targeted outreach and initiatives.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Analyzed competitors and market trends to facilitate business growth.
• Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Significant Achievements:

1. Unit helped the start-up bank achieved breakeven at month 6 of operations.

2. Team contributed 48% of total revenues and Number 1 contributor to non funded income for the bank.

• Developed the foreign exchange trading strategy for the bank.
• developed the asset and liability management and money market trading strategy for the bank
• Led and prepared divisional budget preparation and cascade budget to team members.
• Developed and executed counter-party strategies to support the overall trading strategy.
• Executed a strong mentoring culture and team cohesiveness and promote positive and engaging environment for employees.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Prepared and submitted timely accurate regulatory reports to ensure compliance.
• Consistently achieved an A rating for audits and and examinations

Significant Achievement:

1. Voted most customer-centric claims handler by the Agent Partners

• Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
• Verified claim data correctness in preparation for processing.
• Conducted and documented comprehensive investigations to negotiate settlements or deny claims.
• Processed claims for payment or forwarded to appropriate personnel for further investigation
• Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
• Assisted claimants, providers and clients with problems or questions regarding claims.
• Prepared and reviewed insurance-claim forms and related documents for completeness.
• Corresponded with insured or agent to obtain information or inform of account status or changes.