Ismail Aden Hassan
federal way,Washington
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
manager
NORDSTROM RACK
01.2020 - 01.2021
- Coordinate the operations of various heavy traffic fulfillment orders
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coach an interactive team on success behaviors and processes of the company
- Recruit, hire, train , and develop my team
- Budgeting to maintain and drive continuous improvements
- Build and maintain vendor relationships to maximize results
- Providing legendary customer service to our customers
- Maintaining and improving performance standards
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Human Resources Manager
JC PENNEY
01.2021 - 12.2022
- Human resources / Customer experience manager
- Coordinate interviews and new hire orientation
- Maintained human resources regulatory compliance with local, state and federal laws.
- Processing and filing payroll
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Coaching, training, and development of employees
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Schedule 80+ employees to meet business needs
- Open and close the store as Manager on duty
- Maintaining and improving performance standards/ metrics
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated termination data to review and report on existing or potential trends.
- Organized employee relations activities to enhance employee morale and foster supportive work environment.
Customer Relations Account Specialist
AWP Safety Systems
04.2023 - Current
- Primary focus of billing and increasing revenue for all the branches in washington state and portland
- Cross-trained existing employees to maximize team agility and performance.
- AR /AP duties
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Created organizational structures to improve accounting and finance functions.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
- Manage Key Accounts with the largest construction companies In WA state.
- Invoicing /billing of millions of dollars per year
- Collections of money owed
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Lead a team of operations on meeting performance metrics.
- Established team priorities, maintained schedules and monitored performance.
Education
Associates Degree -
Highline College Des Moines, Highline College
Umoja ambassador, Washington2021
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Decatur High School
Federal Way, Washington2021
Skills
- Proactive and reproductive thinker - problem solving
- Leadership - relationship management
- Organizational management -process improvement
- Public speaking - presentation skills
- Effective communicator -highly personable
- Team building -able to inspire and motivate teams
- Business Analysis
- Strategic Planning
- Invoice Reconciliation
- Administration and Reporting
- Team Leadership
- Income and Expense Management
Timeline
Customer Relations Account Specialist
AWP Safety Systems
04.2023 - Current
Human Resources Manager
JC PENNEY
01.2021 - 12.2022
manager
NORDSTROM RACK
01.2020 - 01.2021
Associates Degree -
Highline College Des Moines, Highline College
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Decatur High School
working out at the Gym and reading personal development books
The biggest focus in terms of hobbies out of my professional work is my physical and mental fitness. I enjoy pushing my self to my limits and working out to build muscle mass as well as reading to build on my knowledge and gain new perspectives.
My formula for success is : Information + Application= Transformation
working out at the Gym and reading personal development books
The biggest focus in terms of hobbies out of my professional work is my physical and mental fitness. I enjoy pushing my self to my limits and working out to build muscle mass as well as reading to build on my knowledge and gain new perspectives.
My formula for success is : Information + Application= Transformation
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