Ismail & Imran Pethania
Billerica,MA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
16
16
years of professional experience
Work History
Owner/Hotel Management
Hotel Management
03.2023 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated leadership skills in managing projects from concept to completion.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Owner/Hotel Management
Hotel Management
10.2019 - Current
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed day-to-day business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Generated revenues yearly and effectively capitalized on industry growth.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Owner/Hotel Management
Management Controls
06.2018 - Current
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed day-to-day business operations.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Prepared annual budgets with controls to prevent overages.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Owner/Hotel Operator
Management Mentors
03.2008 - Current
- Conducted audit inspections and independent checks to verify parts and materials.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Assisted in recruiting, hiring and training of team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Skills
- Business Growth Initiatives
- Marketing Strategies
- Sales Strategies
- Performance Improvement
- Human Resources
- Staff Development
- Business Development
- Operations Management
- Customer Retention
- Small business operations
- Budget Development
Timeline
Owner/Hotel Management
Hotel Management
03.2023 - Current
Owner/Hotel Management
Hotel Management
10.2019 - Current
Owner/Hotel Management
Management Controls
06.2018 - Current
Owner/Hotel Operator
Management Mentors
03.2008 - Current
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