Ismail Amin
New York,NY
Summary
Results-driven leader with a solid background in strategic planning and revenue enhancement. Skilled in healthcare operations and regulatory compliance, with a focus on team dynamics and client relationship management. Proficient in data analysis and problem-solving, with a strong track record in mentoring new hires. Experienced in marketing and branding initiatives that boost brand visibility, particularly in startup settings.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Area Director of Partnerships (Sales)
Talkiatry
01.2025 - Current
- Built and scaled a new growth function from the ground up, designing the strategy, operating model, and infrastructure for all provider-driven referrals across the Northeast region.
- Established enterprise partnerships with major health systems, academic medical centers, and high-volume provider groups to expand access to psychiatric care and lower patient acquisition costs.
- Operationalized the full referral ecosystem — developing workflows, closed-loop communication standards, activation protocols, and performance tracking to ensure a seamless experience for referring providers and patients.
- Developed regional growth strategy informed by market analysis, provider network dynamics, and patient access needs across NY, NJ, and CT.
- Partnered cross-functionally with Clinical Operations, Marketing, Data Science, Product/Tech, and Compliance to strengthen referral pipelines, enhance reporting, and improve conversion rates.
- Created scalable playbooks, KPIs, and dashboards that informed executive decision-making and ultimately shaped the company’s national outreach structure.
- Led change management efforts as the organization matured, influencing role evolution, territory design, and the integration of account management and outreach into a unified partnership model.
- Served as an executive-level ambassador for Talkiatry, strengthening organizational credibility with C-suite leaders, department chairs, and key market stakeholders.
Director of Practice Solutions & Special Projects
Talkiatry
06.2021 - Current
- Supported rapid scale from 50 → 700 providers and $350M revenue, leading cross-functional initiatives directly for the COO and executive team.
- Built Talkiatry’s national call center from the ground up, including staffing models, SOPs, QA frameworks, and KPIs to improve patient access and operational efficiency.
- Implemented the company’s first enterprise-wide CSAT + patient experience platform, creating reporting, feedback loops, and process standards used across all departments.
- Partnered with RCM leadership to launch a dedicated patient billing department, redesigning workflows and reducing patient complaints by 68% in the first year.
- Drove companywide special projects, process improvements, and operational redesign, improving scalability, reducing bottlenecks, and strengthening cross-team alignment.
- Served as a strategic advisor and execution lead for high-impact initiatives, coordinating priorities, timelines, and resource allocation across Operations, Clinical, RCM, and Product.
- Led a 20-person team across L&D, Ops, IT Support, PMO, and Design Ops, ensuring effective execution of organizational priorities.
- Developed business cases, operating models, and strategic recommendations that guided executive decisions, improved profitability, and supported national expansion.
Senior Operations Manager
Schweiger Dermatology Group
12.2018 - 06.2021
- Oversaw the operational development of a multi-unit dermatology practice with an annual sales total of $20 million, showcasing expertise in managing substantial revenues.
- Led new site development, both through company acquisitions and de novo site builds.
- Provided active coaching, counseling, and mentorship to a diverse organization, offering continuous feedback on performance and employing developmental tools to foster individual growth.
- Implemented effective programs to ensure compliance with corporate and divisional standards, significantly enhancing customer/client satisfaction while also adhering to all applicable laws and regulatory standards.
- Developed and monitored operational processes and Key Performance Indicators (KPIs) to proactively address financial, quality, and schedule variances.
- Managed forecasting, procurement, quality, and production for the practices, illustrating an ability to efficiently oversee a range of operational aspects.
Regional Operations & Business Development Manager
Northwell-Go Health Urgent Care
05.2017 - 12.2018
- Spearheaded strategic planning for a multi-unit profit center, which generated combined annual sales of $8.5 million, demonstrating strong financial leadership.
- Supervised, led, and directed a team of 200 direct and indirect reports, optimizing workflow and employee development.
- Set patient-per-day goals and devised data-driven strategies to boost revenue and gross profit margins across 12 Urgent Care Centers.
- Demonstrated proficiency in addressing C-Level contacts at various organizations, enhancing communication skills.
- Cultivated relationships with current and potential clients to promote the company driving patient volume growth.
- Ensured compliance by effectively managing licensing, bonding, and insurance requirements.
- Maintained payroll and accounts receivable to ensure financial stability.
- Took charge of the hiring process for qualified healthcare professionals to ensure the delivery of top-quality services.
- Collaborated with the Market Medical Director and NY Market President to gather data and implement efficient staffing and support for our sites.
- Conducted market research to stay informed about the competitive landscape and industry trends.
Operational Multi-Site Manager/Brand Ambassador
City MD Urgent Care
12.2015 - 05.2017
- Maintained P&L responsibility for multiple healthcare sites, demonstrating strong financial management skills.
- Established performance and workflow objectives in collaboration with hospital partners as necessary, emphasizing collaborative goal setting between individuals and cross-functional teams.
- Collaborated with various internal departments, external vendors, healthcare partners, and physician teams to develop operational plans, reports, and dashboards aligned with City MD's objectives.
- Provided support to the Regional Medical Director (RMD) in the development and execution of clinical processes.
- Prepared for and conducted quarterly performance reviews during Quarterly Business Reviews and Quarterly Performance Reviews with senior leadership.
- Regularly met with the VP and President of Operations to review each site's strengths, weaknesses, threats, opportunities (S.W.O.T), and overall performance.
- Identified and problem-solved day-to-day site operations, including matters related to payroll, credentialing, human resources, and recruiting, liaising with internal departments to ensure resolution at the lowest possible level.
- Reviewed site financial statements for accuracy and market trends to explain financial performance and developed annual patient volume projections and associated budgets.
- Engaged in community outreach programs to involve existing patients in City MD's offerings, expanding community relationships, representing City MD and its services to the media, other healthcare facilities, and patients in a positive manner, contributing to the brand's positive image.
- Collaborated with the marketing department to understand City MD's goals and missions, ensuring alignment with branding efforts, and developed marketing ideas to spread awareness of City MD and its cultural ideals, contributing to brand enhancement.
Physician Office Specialist
Memorial Sloan Kettering Cancer Center
04.2014 - 12.2015
- Established personnel files for Department of Surgery employees, ensuring meticulous record-keeping.
- Cultivated relationships with physicians and Clinical Practice Supervisors to guarantee high performance by staff.
- Conducted interviews for internal and external candidates through Physician Office Assistant hiring.
- Managed the onboarding and mentorship of newly hired Physician Office Assistants during their initial six months of employment, overseeing progress and development.
- Scheduled and facilitated Department of Surgery Orientations, Service Meetings, and Operations Meetings, contributing to efficient departmental operations.
- Prepared and delivered performance appraisals for Physician Office Assistants and Administrative Secretaries in 2015.
- Facilitated Coordinating Appointments for Patients and Practice Telephone Scheduling Feedback training modules for new hires.
- Assisted in planning and implementing the 2014 and 2015 Department of Surgery Summer Support Programs, demonstrating organizational skills.
- Maintained electronic medical records and scheduled patients' tests, appointments, and procedures.
Account Executive
C.A.R.R. Business Systems – A Xerox Company
05.2013 - 01.2014
- Developed and implemented business plans for the client base, identifying, selling, and supporting incremental value-added services and products in existing client accounts, resulting in revenue growth.
- Effectively communicated information and process updates to staff through evaluations, one-on-one meetings, service meetings, and team staff meetings, ensuring clear team communication.
- Articulated and positioned Xerox products, services, and solutions to key decision-makers, demonstrating effective communication skills.
- Aggressively pursued competitive accounts and differentiated our products from competitors, achieving sales goals.
- Closed sales that contributed to total revenue growth, profit, and customer satisfaction, exceeding business targets.
- Sustained sales activities, including appointments, demonstrations, proposals, cold calls, and database updates, ensuring a consistent sales pipeline.
- Created and maintained effective working relationships with clients, coordinated communication throughout the sales organization, and delegated assignments based on client inquiries.
- Provided high-level support to the sales organization, leveraging data analysis, document editing, and graphics creation for promotional materials, enhancing sales efforts.
Skills
- Leadership and team management
- Strategic planning and execution
- Business development and sales strategies
- Effective communication
- Analytical skills for data insights
- Client relationship management
- Financial oversight and management
- Compliance with regulations
- Mentorship and training programs
Education
Human Biology
St Francis College
Brooklyn, NY 09.2006 - 05.2010
Timeline
Area Director of Partnerships (Sales)
Talkiatry
01.2025 - Current
Director of Practice Solutions & Special Projects
Talkiatry
06.2021 - Current
Senior Operations Manager
Schweiger Dermatology Group
12.2018 - 06.2021
Regional Operations & Business Development Manager
Northwell-Go Health Urgent Care
05.2017 - 12.2018
Operational Multi-Site Manager/Brand Ambassador
City MD Urgent Care
12.2015 - 05.2017
Physician Office Specialist
Memorial Sloan Kettering Cancer Center
04.2014 - 12.2015
Account Executive
C.A.R.R. Business Systems – A Xerox Company
05.2013 - 01.2014
Human Biology
St Francis College
09.2006 - 05.2010