Ismail Sikkandar Sikkandar

Handle and resolve any and all immediate etwork (LAN, WAN, VPN, ISP, Firewalls) / Phone (Mobile & VoIP) / Computers issues in a timely manner.

Migrated local and remote users to Microsoft office, 365 and VMWare supporting for clients.

Installing CCTV Cameras, Recording and backup.

Keeping POS (Point of Sales) systems updated to the latest versions.

Setup and maintenance of Windows Server 2008 R2,2012 R2, 2016 environment including: Active Directory, DNS, DHCP, and file servers.

User support for computer, network systems and peripheral devices.

ERP, Email and employees Data backup.

Administration of servers, Routers, hosting web, mails, FTP and Domains, Switches and Wireless Devices.
Maintaining the company`s NAS Server and ensures the proper user delegations, access restrictions.
Implementing, Maintaining Active directory domain & Group policy in Server.
Management and Support for ERP software and Database.
Implementing, Maintaining & Database management of Biometric Fingerprint Attendance system at all branches.
Support and Manage high availability system, including daily & Weekly data backups.
Troubleshooting/Support of Internet, Network connections at head office & Remote locations.
IT Administration to the subsidiaries which includes daily user support, creating email address,
Installing computers, managing Network attached Storage Server, Network switches and other IT related jobs.
Maintain & order Consumable includes computers, servers, printers and other accessories to any IT requirement.
Provides hands on training to new joiners as appropriate and set up access rights as per the management required

• Subway, Charley’s, Benihana & Classic burger Joint)

Responsible to solve the Computer hardware, MS SQL database& POS Machine problem in various branches.
Responsible for monitoring and controlling Antivirus update on antivirus server.
Periodically Updating New Promotion (New Food Menu) on data Connection and non-data Connection Stores.
Responsible for the installation of Operating System, application software, assembling & General fault finding of
software, & hardware and Identify user needs.
Managing system administration maintenance in Head & various branches.
Accountable for providing Technical support to in site and on-site location
Resolved all major issue on Employees like login error, printing dilemma, Computer hardware, OS Problem and
Network connectivity problem.
Server management, controlling unauthorized access to companies’ critical resources.
Liability to solve problems in IP telephone, ISDN Line, SQL Servers on Call centers.

• Supported quality team members during corrective action updates.
• Expanded risk management measures through spot-checking and increased randomization of inspections.
• Integrated diagnostic automation to accelerate and sharpen post-production testing.
• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Developed action plan for company certification using ISO 9000 standard knowledge.
• Developed training protocols in alignment with company quality standards and ISO 9000 regulations.
• Recommended revisions to internal controls and operational and management policies and procedures.
• Conducted various test for EMI & RFI Filters.
  Maintained ISO Standard Files and Records, Calibrated all Equipment.
  Monitored the Performance of EMI Filters & Provided Quality product to Market and Managing the Quality flow
  Charts. Responsibility to check Inwards and outward Materials.

Maintain system efficiency.
Ensure design of system allows all components to work properly together.
Troubleshoot problems reported by users.
Make recommendations for future upgrades.
Maintain network and system security.
Analyze and isolate issues.
Maintain Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.