Ismara Perez
Lewisville
Summary
Effective customer service with 5 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Bartender
Ven Aqui Cocina
10.2024 - Current
- Crafted and served cocktails, ensuring high-quality standards and customer satisfaction.
- Managed inventory levels, tracking supplies to minimize waste and optimize stock availability.
- Trained new staff on bartending techniques, enhancing team performance and service delivery.
- Developed seasonal drink menus, incorporating trends to attract diverse clientele.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
Treasury Management Specialist
PNC Financial Services
09.2022 - 03.2025
- Analyzed cash flow forecasts to optimize liquidity management strategies.
- Developed and implemented treasury management solutions for client accounts.
- Collaborated with cross-functional teams to streamline payment processing workflows.
- Reviewed and reconciled bank statements to ensure accuracy in reporting.
- Mentored junior staff on best practices in treasury operations and compliance.
Relationship Banker
Bank of America
03.2021 - 09.2022
- Cultivated strong client relationships through proactive communication and personalized financial solutions.
- Assisted clients in identifying financial needs and recommending appropriate products and services.
- Streamlined account opening processes to enhance customer experience and reduce wait times.
- Collaborated with team members to achieve branch sales targets and improve service delivery.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Bilingual Customer Service Representative
Wells Fargo
04.2019 - 01.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained up-to-date knowledge of financial products and services to assist customers effectively.
- Implemented best practices for customer interaction, contributing to overall service quality improvement initiatives.
- Assessed customer account information to determine current issues and potential solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Beauty Consultant
Sephora
01.2018 - 07.2019
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Recommended appropriate products to meet customers' individual needs.
- Sold products and services to maintain daily sales goal.
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Displayed merchandise to present visually appealing arrangements that drive sales.
Stylist
The Boardroom Salon For Men
01.2016 - 05.2017
- Executed precision haircuts, color treatments, and styling techniques to enhance client satisfaction.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Maintained up-to-date knowledge of industry trends and product recommendations for clients.
- Streamlined appointment scheduling processes, improving overall operational efficiency within the salon.
Education
High School Diploma -
James M Steele Accelerated High
Roanoke, TX06.2016
Cosmetology License - undefined
Sheers of Steele
Roanoke, TX06.2016
Skills
- Clear and effective communication
- Outgoing personality
- Service-oriented mindset
- Professional appearance
- Marketing and sales experience
- Highly reliable
- Strong multitasking
- Handling difficult customers
Languages
Spanish
Full Professional
Timeline
Bartender
Ven Aqui Cocina
10.2024 - Current
Treasury Management Specialist
PNC Financial Services
09.2022 - 03.2025
Relationship Banker
Bank of America
03.2021 - 09.2022
Bilingual Customer Service Representative
Wells Fargo
04.2019 - 01.2021
Beauty Consultant
Sephora
01.2018 - 07.2019
Stylist
The Boardroom Salon For Men
01.2016 - 05.2017
Cosmetology License - undefined
Sheers of Steele
High School Diploma -
James M Steele Accelerated High