Ismaray Borrego, PHR
Pembroke Pines,FL
Summary
- Solid knowledge and experience in employment law, total rewards, talent acquisition, employee relations and employee development.
- Solid experience in workforce planning, organizational and leadership development.
- Expert in the benefits administration and people programs.
- Solid experience in change management, employee relations and DEI.
- Expert in HR systems such as ADP, Workday, Paycom, Greenhouse and Zenefits.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Total Rewards Analyst
Pros Inc.
01.2024 - Current
- Collaborated with Sr. HRBPs to align HR strategies with business objectives, providing support in areas such as workforce planning, talent management, and organizational development.
- Facilitated the implementation of diverse HR programs and initiatives, including performance management, employee engagement, and Diversity, Equity, and Inclusion (DEI) efforts, ensuring they were aligned with organizational goals and objectives.
- Supported the development, communication, and compliance of HR policies, staying updated on laws and regulations to ensure organizational adherence to legal and ethical standards.
- Utilized data analysis to provide insights into HR metrics, trends, and areas for improvement, supporting decision-making processes and program effectiveness evaluation.
- Assisted in managing employee relations issues by providing guidance on HR policies and procedures, and facilitating conflict resolution to maintain a positive work environment.
- Co-led an employee wellbeing team, overseeing wellness programs, mental health support, and work-life balance initiatives to prioritize the holistic wellbeing of all employees.
- Actively participated as a committee member of the Women's Employee Resource Group (ERG), contributing to initiatives that promote gender equality, diversity, and inclusion within the organization.
People Operations Manager
EveryMundo
11.2019 - 12.2023
- Provided HR guidance to department managers, covering employee relations, recruitment, promotions, performance appraisals, onboarding, HR practices, and policy interpretation.
- Collaborated with business area leadership to align employee skills and resources with company goals and objectives.
- Managed day-to-day HR responsibilities encompassing talent acquisition, onboarding, off-boarding, performance management, benefits administration, and talent development.
- Streamlined onboarding, reducing attrition and significantly improving productivity, as per our organization's KPIs.
- Revamped recruitment, achieving a 35% annual growth, reduced time-to-fill, and enhanced quality of hire.
- Led transition to integrated HRIS platform, enhancing analysis, reporting, planning, and streamlining daily HR functions.
- Developed Affirmative Action Plans, ensuring compliance through vigilant monitoring of employment actions to prevent discrimination.
- Led employee engagement and wellness programs, securing the Greatest Places to Work and Healthiest Employers awards.
- Collaborated with corporate law attorneys to navigate and facilitate PERM, TN Visa, and H1-B immigration cases, ensuring legal compliance and smooth processing.
Operations & Culture Manager
EveryMundo
02.2018 - 11.2019
- Championed company culture and values, serving as the ambassador in all interactions to cultivate a positive and unified organizational environment.
- Worked with HR to coordinate initiatives around wellness, learning and trainings.
- Collaborated with finance to analyze operational expenses, revenues and cashflows.
- Streamlined policies, resulting in a $45,000 reduction in expenses and improved operational efficiency.
- Collaborated with HR on onboarding, recruiting, and implementing recognition and workplace flexibility programs for new hires.
- Enhanced the employee experience, overseeing corporate events, community social responsibility initiatives, and various engagement programs for a comprehensive approach to employee well-being and satisfaction.
Front Office Manager
SLS Brickell Hotel & Residences
04.2017 - 01.2018
- Managed the front office operations for a full-service 4-star hotel, overseeing assistant managers, supervisors, overnight managers, PBX, front desk, concierge, and valet attendants.
- Ensured that all employees were properly trained, knowledgeable and provided excellent guest service.
- Implemented strategies, boosting guest engagement scores to achieve the #1 ranking on TripAdvisor.
- Conducted monthly front office and leadership meetings to achieve revenues and up-sell targets.
- Worked closely with the finance department to ensure that all expenses were in line with budget.
- Updated payroll on a daily basis to track employee labor and reduce costs.
Front Desk Manager
Casa Faena Hotel
08.2015 - 04.2017
- Responsible for the daily operations of the front office department including guest services.
- Coordinated weekly schedules, payroll and expenses to meet budget.
- Conducted regular monthly meetings addressing current initiatives, projects and long term hotel goals.
- Conducted forecast meetings with the general manager to ensure operational and revenue goals were met.
- Implemented incentives and strategies that increased guest engagement and Trip Advisor scores by 40%.
Education
Associate of Science - Hospitality Management
Johnson & Wales University - North Miami
Miami, FL05.2009
Skills
- Employment Law
- Talent Management
- Organizational Communication
- Organizational Development
- Recruitment & Onboarding
- Compensation and Benefits
- Leadership Training and Development
- Employee Engagement Strategies
- Performance Management
- Succession Planning
Certification
- Professional in Human Resources (PHR) from Human Resources Certification Institution (2023)
- Human Resources Management Certificate from FIU (2021)
Recognition & Awards
- Five Star Employee of the Quarter, Leader of the Quarter, and Employee of the Year
- Manager of the Quarter, Faena Miami Beach
- Employee of the Year, Inn Key Awards Miami
Timeline
Total Rewards Analyst
Pros Inc.
01.2024 - Current
People Operations Manager
EveryMundo
11.2019 - 12.2023
Operations & Culture Manager
EveryMundo
02.2018 - 11.2019
Front Office Manager
SLS Brickell Hotel & Residences
04.2017 - 01.2018
Front Desk Manager
Casa Faena Hotel
08.2015 - 04.2017
Associate of Science - Hospitality Management
Johnson & Wales University - North Miami
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