Ismaray Gonzalez

- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.

- Understood autism spectrum disorder, associated behaviors and optimum treatments.

- Exercised confidentiality and discretion to maintain HIPAA requirements.

- Assisted with building life and social skills useful for everyday activities and interactions.

- Applied proven strategies to positively affect client behaviors

- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.

- Participated in continuing education and in-service training to advance skills.

- Identified and addressed individual problems using clinical team recommendations and solutions.

- Reviewed data and progress reports with management and specialists to strategize program improvements.

- Cultivated relationships with fellow staff members to enhance team collaboration.

- Completed daily client rounds and tracked client movements.

- Aided patients in performing activities of daily living.

- Developed basic strategies to promote patient safety, wellness and independence.

- Resolved customer complaints and reported issues to senior management.

- Completed opening and closing duties to facilitate business operations.

- Collaborated with team members to improve performance and implement training updates.

- Monitored security and enforced loss prevention strategies during shift.

- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

- Delegated tasks to employees and monitored activities and task completion.

- Supervised and led employees to maintain productivity and customer service levels.

- Assisted general manager with operations game plan and company initiatives implementation.

- Educated customers about offerings, promotions and pricing to boost sales.

- Engaged positively with each customer, providing professional and polite support for sales and service needs.

- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

- Drove sales using upselling and cross-selling strategies.

- Trained new staff to assist customers using excellent product knowledge.

- Identified appropriate solutions to minimize issues and quickly solve problems.

- Worked closely with customers to understand needs and resolve diverse issues.

- Maintained current understanding of company offerings to better serve customers and team members.

- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

- Delegating employee assignments, monitored progress and evaluated performance.

- Assessed, optimized and elevated operations to target current and expected demands.

- Organized resources and minimized waste to protect company interests and complete projects on time.

- Processed customer sales transactions, adjustments and refunds.

- Assisted with opening and closing of medical office.

- Quickly responded to customer service issues and inquiries.

- Met with customers to discuss options for selection of products and services.

- Operated cash register, collected payments and provided accurate change.

- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

- Helped customers find specific products, answered questions and offered product advice.

- Worked closely with front-end staff to assist customers.

- Trained new team members in cash register operation, stock procedures and customer services.

- Wrapped items and bagged purchases properly to prevent merchandise breakage.

- Learned roles of other departments to provide coverage and keep store operational.

- Promoted specific item options to drive sales and achieve add-on purchases.

- Kept customer and food preparation areas clean and well-organized.

- Completed opening, closing and shift change tasks by following company guidelines.

- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

- Prepared quality products while maintaining portion control and presentation within service goal times.

- Demonstrated proper food safety practices by accurately completing quality control checklist.

- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.

- Registered patients and scheduled appointments.

- Assisted with referrals and prepared medical records for patients.

- Scheduled appointments for patients via phone and in person.

- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

- Educated patients about medications, procedures and physician's instructions.

- Collected information, verified insurance and collected co-payments for patients as part of check-in process.

- Contacted pharmacies to submit and refill patients' prescriptions.

- Consistently informed patients of financial responsibilities prior to services being rendered.

- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

- Coordinated office schedules for new patients, diagnostic assessments and procedures.

- Transcribed physicians' notes and entered data into electronic chart management software.

- Kept office spaces well-stocked with administrative and medical supplies.

- Managed medical practice administrative needs to provide patient satisfaction.