Ismaray Ortega

Human Resources & Employee Support

• Coordinated and implemented company-wide HR policies, ensuring 100% compliance with labor laws and internal procedures.
• Provided ongoing support and clarification of HR policies and procedures to over 100 employees.
• Led the employee headcount process and managed the monthly distribution of the organizational chart.
• Oversaw onboarding and training programs, including “Passport to Success,” onboarding 15–20 new hires per quarter.
• Sent DISC personality assessments to shortlisted candidates, enhancing hiring decisions for 10+ roles annually.
• Tracked employee attendance, including sick, vacation, and personal time, maintaining accurate records for 80+ staff members.
• Coached and trained new hires and coworkers, increasing team productivity and reducing onboarding time by 30%.
• Office & Operational Management
• Reconciled and tracked monthly corporate AMEX card expenses, managing over $10,000 in transactions per month.
• Negotiated and managed phone plans for 50+ employees, resulting in a 20% reduction in monthly telecom expenses.
• Maintained office inventory and supply requisition, ensuring smooth operations and avoiding downtime.
• Created and maintained administrative processes that improved task accuracy and reduced turnaround time by 25%.
• Responded promptly to employee and management requests, consistently meeting urgent logistical needs.
• Oversaw security clearance, ID badges, and paperwork processing for all new hires and temporary employees.

Administrative & Executive Support

• Designed professional PowerPoint presentations used for client pitches and internal business development meetings.
• Managed the main conference room calendar and coordinated meetings for senior leadership and department heads.
• Scheduled, planned, and supported logistics for internal and external events, including room set-up and materials prep.
• Operated office equipment, managed filing systems, and distributed internal and external correspondence efficiently.
• Created detailed expense reports and capital expenditure requests for executive review.
• Maintained a high level of confidentiality when preparing personnel records, reports, and company files.
• Handled 40–60 inbound calls and emails weekly, directing them appropriately and ensuring professional communication.

Vendor & Travel Coordination

• Coordinated corporate travel arrangements for staff and executives, including flights, lodging, and ground transportation.
• Interacted with vendors, contractors, and service providers to manage deliveries, supply orders, and service issues.

• Handled all activities in accounts payable and receivable.
• Ensured timely payments of vendor invoices & Expense Reports.
• Administered effectively and orchestrated full range of strategic functions that included but wasn't held to vendor reports, accounting reports.
• Accounts Payable balancing process.
• Input Open Payables Invoices and Expense Reports.
• Reconcile Accounts Like: A/R, Accruals, Prepaid.
• Prepare 1099 Report.
• Concur Expenses.

• As the Accounts Payable Coordinator, directed flow of work throughout my department.
• Handled all activities in accounts payable and receivable.
• Ensured timely payments of vendor invoices.
• Administered effectively and orchestrated full range of strategic functions that included but wasn't held to vendor reports, accounting reports.
• General Office Duties: Supplies requisition, Delivery of Documents.
• Accounts Payable balancing process.
• Input Open Payables Invoices and Expense Reports.
• Reconcile Accounts Like: FED, IBB, FHLB, Deposit Control, Cd Control, POD Suspense, Expense Checks, Inter & Transfer Checks, Outstanding Cd's.
• Prepared FR 2900 Report.
• Sent out daily the Statement of Condition.
• Loan Pricing Reports.
• Assist branches personnel with telephone inquiries.
• Trained co-workers and new hired on different functions.
• Official checks and general ledger accounts reconcilement.
• Assist HR Manager in payroll duties or new hire orientation.