Ismary Monterroso

As a server, I provided exceptional customer service in a fast-paced restaurant environment, ensuring guests had a positive dining experience. I am responsible for selling and recommending food and wine options, assisting customers in selecting pairings based on their preferences. I took accurate orders, delivered food and beverages, and maintained a thorough knowledge of the menu to answer questions and suggest items. I efficiently used the POS system to process orders and payments, ensuring accuracy and timely service. Additionally, I worked closely with the kitchen and bar staff to ensure customer satisfaction and smooth operations throughout service.

In this role, I used Microsoft Excel to track incoming prospects, scheduled appointments, and monitor sales progress. I created and maintained charts and data to track product sales and gift card transactions, providing valuable insights into performance. My responsibilities also included selling products and gaining new members for our lifestyle program by effectively communicating the program's benefits to prospective clients. Additionally, I provided exceptional customer service by answering phone calls, booking appointments, and addressing client inquiries, ensuring a seamless and positive experience. My efforts contributed to meeting sales targets and enhancing customer satisfaction.

As a CNA, I provided direct care to patients by assisting with their daily activities, including bathing, dressing, feeding, and mobility. I was responsible for monitoring patients’ vitals such as blood pressure, temperature, pulse, and respiration rates, ensuring accurate and timely documentation in patient charts. I collaborated with nursing staff to update patient records, report changes in condition, and ensure quality care. Additionally, I maintained a compassionate and supportive environment for patients, addressing their personal needs and ensuring their comfort and well-being.