Ismelda Robinson

• Oversaw daily clinic operations to enhance efficiency and quality of care.
  Managed appointment scheduling and patient flow to optimize service delivery.
  Authorized purchases of medical and office supplies to maintain inventory levels.
  Ensured high standards of customer service and patient satisfaction metrics.
  Addressed and resolved patient complaints to improve overall experience.
  Supervised clinical and administrative staff, including nurses and front desk personnel.
  Coordinated staff schedules and managed time-off requests effectively.

Answered phones, greeted visitors, and addressed general inquiries promptly.
Maintained databases, spreadsheets, and filing systems for efficient information retrieval.
Sorted incoming mail and emails, responding or routing as necessary.
Prepared daily routes for drivers to optimize delivery schedules.

• Assisted pharmacists in filling prescriptions accurately and efficiently.
• Received payment from customers and processed credit card transactions when necessary.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Restocked shelves with new supplies of medications as needed.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Assisted in training new employees on pharmacy procedures.