ISMENA JEAN
Orlando,FL
Summary
Polished Paralegal well-versed in drafting legal memorandums and correspondence. Collaborative team player comfortable working independently and accepting high degree of unsupervised responsibility. Recognized for quickly mastering new challenges and working well under pressure.
Overview
18
18
years of professional experience
Work History
Paralegal
Miller, Jacobs & Marks Law Firm
Orlando, FL
01.2017 - 07.2023
- Answer phone and answer general questions.
- Interview clients and other relevant parties.
- Report accident or incident claims to insurance companies.
- Create new client file.
- Input clients' information into system.
- Assist in general office task.
- Correspond daily with insurance adjusters, doctors, clients, and attorneys.
- Write memos and correspondences.
- Assist clients with property damage claims.
- Request PIP ledgers, liens and medical records.
- Review incident or accident reports, medical records, insurance policies, and other supporting documents to prepare files for demands.
- Draft demand letters.
- Schedule Independent Medical Examinations, client appointments, and mediation.
- Maintain attorneys' daily calendars.
- Interpret for non-English speaking clients when needed.
- Manage and maintain legal documents and files.
Substitute Teacher
Kelly Services
Orlando, FL
01.2012 - 01.2017
- Accepted teaching assignments delivered on previous days or morning of class.
- Executed lesson plans across every grade level.
- Provided full-time classroom instruction at assigned schools.
- Tutored and mentored students.
- Long-term substitute assignments.
- Administered and grade tests.
- Regularly engaged students in open talk times to enhance students' motivation and team work.
- Admired by teachers and principals for exceptional patience and ability to educate students.
Retail Salesperson
Marshalls
Palm Beach Gardens, FL
01.2006 - 01.2012
- Greeted customers and answer questions.
- Assisted customers with special needs.
- Opened and closed cash registers, performing tasks such as counting money, separating charge slips and coupons, and balancing drawers.
- Called other stores to find costumers' desired items.
- Computed sales prices, total purchases and receive and process cash or credit payment.
- Trained and mentored new associates on procedures.
- Answered costumers' questions and addressed services issues and complaints via phone and in person.
Education
J.D. -
Thomas Jefferson School of Law
San Diego, CA01-2026
Associate of Science - Paralegal Certificate Program
Palm Beach State College
2011
Skills
- Expertise in legal proceedings
- Legal writing
- Legal research
- Office administration
- File and Records Management
- Team-oriented
- Client-focused
- Microsoft Office
- Quick learner
- Strong organizational skills
- Proofreading
- Documentation
- Appointment management
- Classroom management
- Customer service
- CPR certification
- First Aid training
- Efficient multi-tasker
- Competent phone skills
- Multilingual
- Case Management
Timeline
Paralegal
Miller, Jacobs & Marks Law Firm
01.2017 - 07.2023
Substitute Teacher
Kelly Services
01.2012 - 01.2017
Retail Salesperson
Marshalls
01.2006 - 01.2012
J.D. -
Thomas Jefferson School of Law
Associate of Science - Paralegal Certificate Program
Palm Beach State College
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